The world of enterprise communications is evolving at a rapid pace. Conversations regarding SIP trunking and entry-level video-conferencing a few years ago have advanced substantially. Technical requirements have progressed, resulting in a resemblance between enterprise communications and contact center demands.
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Most software-defined WAN providers only offer over-the-top solutions. These SD-WANs operate over public internet connections and use VPNs to separate enterprise network traffic from public traffic.
According to IDG, 60% of companies plan to run all of their IT systems in the cloud by 2018.
Businesses expect cloud partners to deliver complete cloud solutions that provide compute, storage, network connectivity, and unified communications technologies as one package. As technology grows, companies are less likely to juggle relationships with multiple cloud service providers.
A survey from FireMon found that 91% of IT security professionals believe firewalls are "as critical as ever " to maintaining IT security.
If you're reading this, you're likely considering moving your contact center to the cloud.
When assessing cloud-based contact solutions from various providers, one can easily become distracted by flashy features and neglect back-end functions. In this article, we will compare both sides of the spectrum and review the four essential features a contact center solution should provide.
As the CTO, every potential investment you bring to the executive table comes under scrutiny. When suggesting the use of your cloud partner's Network-as-a-Service solution, the first question you'll be asked is "How will it improve our business?"
If you're looking for some ammunition to support your case for integrating NaaS into your cloud services portfolio, you've come to the right place. Keep reading to learn about four ways this technology can benefit day-to-day business operations.
Today's Unified Threat Management (UTM) solutions are up against some pretty sophisticated dangers. For example, Fortinet recently released a report listing the kind of threats enterprises faced last year:
Chances are your company was one of thousands impacted by the AWS S3 outages at the end of February. You were likely affected personally as well. The outages were caused by an unexpected shutdown resulting from human error.
The performance of your private cloud highly depends on the network infrastructure it utilizes. For example, can your cloud-based enterprise resource planning system gather and process supply chain, human resource, and accounting data from different branches? How much time is needed to backup your data?