Contact center environments are moving to the cloud, as businesses of all sizes realize two things: Running their own contact center ecosystems in today's omnichannel world is not an easy or cost-effective task, and customer service is all too important to rely on traditional solutions that offer half as many capabilities as cloud-based contact center services. In other words, enterprises have realized that using a cloud-based contact center solution is a clear advantage.
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Unified communications isn't a new enterprise IT solution by any means. Organizations need phone systems, after all, and usually they go the extra mile to integrate all communication channels under a single umbrella.
The word at Enterprise Connect 2016 was cloud. Organizations of all sizes and industries are implementing cloud-based unified communications and collaboration solutions en masse this year, as those businesses and associations slowly but surely become more confident in the cloud's ability to reduce spending, improve scalability and increase security.
When it comes to cloud migrations, many think they've got it all figured out. These organizations and their leaders have either established a well-researched cloud migration strategy based on hours spent Googling and consulting colleagues and cloud service providers, or they assume that moving their IT environments into a public or hybrid cloud is as simple as clicking and dragging. In both cases, those businesses and associations think they know everything.
Unified communications is a huge enterprise phenomenon, changing the way information is exchanged in nearly every industry imaginable. According to CBR Online, PwC forecasts an impressive 11 percent CAGR through 2018, proving that everybody is getting behind this monumental trend.
Cloud computing has forever changed the way businesses operate. It has ushered in a new era of enterprise IT, and in these modern times, technology is more than just a tool - it is an enabler of innovation. In that regard, it's obvious that the cloud is now the only way to remain competitive. And that's because the cloud is everywhere.
Right behind the CEO, the modern CIO spends the most amount of time in the boardroom spotlight. Now that business operations are inextricable from information technology, CIOs are under greater pressure than ever, and need to have a hand in nearly every facet of the organization.
The old adage "time is money" can be backed up by hard facts. Gartner has done its research, finding that the average cost of network downtime is somewhere around $5,600 per minute. That's a loss of $300,000 for every hour spent trying to bring everything back online. Some surveys even point to instances of downtime costing up to $540,000 an hour.
Gartner reported that although cloud security was the most often cited barrier to entry, that is not the case anymore, since cloud providers are better at protecting assets than the typical organization. And public perception is following suit.
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Cybersecurity is a central focus for organizations across sectors, and IT strategists everywhere are urgently searching for a solution to protect their networks and other digital assets. However, many security strategies end up fragmented and unconnected, involving a lot separate components and failing to fully unify defensive efforts, as they lack a solid foundation for data protection. This leads to gaps in network security that can result in fatal flaws.