Partner Support

Fusion supports each partner with committed channel directors and support staff, who are all focused on helping you succeed.  Our online product training and installation certification program, automated quote tool, and a selection of marketing materials are here for you to use.

The following teams are available for sales and partner program support:

  • Channel Managers. Our channel directors are assigned to specific geographic regions and may be contacted for contractual, commission and channel support questions. 
  • Partner Support. Our partner support team is here to help you with quote requests, and serve as point of contact for configuration and order processing questions. For quote requests, please email quotes@fusionconnect.com. For all other questions related to your order or other product inquiries, please email partnersupport@fusionconnect.com or call 888.474.4968.
  • Sales Engineering and Installation Support. Our experienced project managers will work with you from configuration through provisioning and installation to get your customers up and running successfully. Please contact your sales agent for more information.
  • Customer Support. Our tech support group will help you resolve any customer problem, and isolate the root cause of issues your customers encounter.  24x7 tech support is available at 888.301.1721.
  • Channel Operations. The Channel Operations team at Fusion is dedicated to making sure you’re satisfied with your partner experience. From product information to training assistance, this specialized team is here to support you at channeloperations@fusionconnect.com.
  • Channel Marketing. Our customizable marketing materials, joint marketing and lead generation programs help you grow your business. Contact you channel sales manager for more information.

No matter how big or small your agency, we want to work with you. Our complete connectivity and communications solutions, coupled with experienced channel teams and 100% US-based support are just a few reasons Fusion is the right partner for your business.