Contact360

Fusion’s powerful Contact360 provides an enterprise-class cloud contact center solution for businesses of every size and requirement.  The solution’s intelligence resides securely in the cloud, removing end of life concerns and protecting technology investments with advanced system integration and a clear and secure path to the cloud.  Fusion’s enterprise contact center solution provides a full 360 degree view of everything a business needs to connect and communicate with customers more effectively than ever before, converging access and network with advanced features and functionality for a complete single source solution.

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The Contact360 solution delivers ...

  • A fully integrated environment converging voice, desktop, data, web, and mobile technologies
  • A uniform interface combining multiple technologies into a single presentation
  • A single administrative, reporting, and ongoing maintenance environment
  • Multiple options to utilize, migrate, or replace existing systems
  • Flexibility in deployment and integration, regardless of the customer’s infrastructure, size, or location of staff and facilities
 

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The Contact360 Advantage

  • Single source for the cloud: Contact360 delivers a complete and fully integrated cloud communications and connectivity package
  • Investment protection for in-place infrastructure: Contact360 offers a seamless migration path to the cloud

Feature Set Includes:

  • Blended inbound/outbound contact center solution
  • Multi-media communications: integrated chat, email and web
  • Automated call-back: ASAP, scheduled and web
  • Automated outbound calling: live agent or automated
  • Enhanced criteria-based routing
  • Seamless database integration (CRM, ERP, Workforce Management)
  • Customer-defined real time adds, moves and changes; administration; real time and historical reporting at the desktop
  • Flexible, secure screen pops built into solution – available to any open database