Service Packages

FusionWorks delivers immediate connectivity, virtually anytime and anywhere, with new capabilities for collaboration over multiple devices and desktop applications. FusionWorks combines the basic and advanced calling features of a Hosted PBX with a set of cloud-based communication and collaboration services accessible from desktop and mobile devices.

Buy Only What You Need: Assign Feature Sets By Employee or Phone

Fusion offers a unique level of flexibility, enabling businesses to purchase only the feature packages needed for each individual employee. Choose from the Voice Seat service package with enhanced telephony features or the Employee Collaboration Seat service package with the voice features plus collaboration and premium messaging capabilities. The Common Area Phone Seat is best for phones not assigned to an employee, such as a conference room, lobby phone, kitchen phone, etc.

Service Packages/Features

Voice Seat

  • Unified Messaging
    Advanced features including voicemail-to-email and forward, save and sort functions just like email.
  • Basic Calling Services
    Inbound/Outbound calling, caller ID, call transfer, call waiting, and do not disturb.
  • Find Me/Follow Me
    Calls can be configured to ring sequentially at up to 5 phone numbers or simultaneously at up to 10 phone numbers.
  • Instant Conferencing
    Up to 15 parties can be added to a phone call directly from the employee’s phone, Outlook toolbar, or Call Manager client.
  • Advanced Call Routing
    Automatically redirect calls based on time, day, or caller so you never miss an important call.
  • Fixed Mobile Convergence
    Enjoy one phone number and one voicemail box with the flexibility to switch between devices mid-call. Enable efficient virtual teams and avoid voicemail tag by seamlessly connecting employees and customers.
  • HD Voice
    High definition voice for crystal clear call quality.
  • Video Calling
    High definition video calling available with select handsets.
  • Executive and Executive-Assistant
    Enables Executive users to have a pool of assistants who can answer and initiate calls on their behalf.

Employee Collaboration Seat

  • Unified Messaging
    Advanced features including voicemail-to-email and forward, save and sort functions just like email.
  • Basic Calling Services
    Inbound/Outbound calling, caller ID, call transfer, call waiting, and do not disturb.
  • Find Me/Follow Me
    Calls can be configured to ring sequentially at up to 5 phone numbers or simultaneously at up to 10 phone numbers.
  • Instant Conferencing
    Up to 15 parties can be added to a phone call directly from the employee’s phone, Outlook toolbar, or Call Manager client.
  • Advanced Call Routing
    Automatically redirect calls based on time, day, or caller so you never miss an important call.
  • Fixed Mobile Convergence
    Enjoy one phone number and one voicemail box with the flexibility to switch between devices mid-call. Enable efficient virtual teams and avoid voicemail tag by seamlessly connecting employees and customers.
  • HD Voice
    High definition voice for crystal clear call quality.
  • Video Calling
    High definition video calling available with select handsets.
  • Instant Messaging and Presence
    Instant, secure, intra-company peer-to-peer and group messaging. The user’s desk phone and mobile phone status are integrated into the platform providing the most up-to-date presence (location and status) information of the user.
  • Personal Audio Conferencing Bridge
    On-demand, always-available personal conference bridge for adhoc or scheduled meetings.
  • Voicemail to Text
    Innovative voice recognition technology to convert voicemail messages into text. This technology delivers transcribed voicemail, along with the original audio, to the user’s mobile phone, PDA and/or email account.
  • Fusion Communicator
    A software application that enables a unified communications experience across mainstream mobile (iOS and Android) and desktop (Mac and Windows) platforms seamlessly, enabling voice and video calling, instant and group messaging, presence, and desktop sharing.
  • Instant Desktop Sharing
    Instantly share desktop with coworkers or external parties for ad-hoc or scheduled meetings. Seamlessly integrated with chat and personal audio conferencing bridge via the Broadvox Communicator.
  • 3rd Party Integration
    Use community-supported softphone and software applications from the Broadsoft Marketplace.
  • Executive and Executive-Assistant
    Enables Executive users to have a pool of assistants who can answer and initiate calls on their behalf.

Common Area Seat

  • Basic Calling Services
    Inbound/Outbound calling, caller ID, call transfer, call waiting, and do not disturb.
  • HD Voice
    High definition voice for crystal clear call quality.
  • Video Calling
    High definition video calling available with select handsets.