Note: These archived support documents are for legacy MegaPath Hosted Voice and MegaPath One services purchased before June 14, 2019.

How Admins Reset a User's Voicemail PIN

The User’s Voicemail PIN is reset on the User Profile page.

To get started:

  1. Log in to the Customer Portal
  2. Select Voice under Services
  3. Select Manage Now (Voice Asset Management)
  4. Click Users in the left navigation or click See users in the main section.
  5. Select the name of the User whose PIN you wish to change
  6. From the User profile, click Change Voicemail PIN
  7. Enter a new PIN
  8. Click Save

The User can reset his/her Voicemail PIN in the Voice Manager as long as the User has his/her Voice Manager login credentials.