Note: These archived support documents are for legacy MegaPath Hosted Voice and MegaPath One services purchased before June 14, 2019.

How do I Record an Auto Attendant Greeting?

Below are directions for recording auto attendant greetings using a phone within your group, and a phone outside your office. We recommend preparing a script in advance. Your Voice Portal extension and password is listed on your User Details sheet.

From a phone within the group

  1. Enter the extension (mailbox ID) of the Voice Portal (for example: 999) and then press #
  2. Enter the Voice Portal passcode and then press #
  3. Press 1 to change the Auto Attendant greeting
  4. Press 1 to change the Business Hours greeting or 2 to change the After Hours greeting

From a phone outside of your office

Note: First level extension dialing must be turned on within your Auto Attendant settings.

  1. Dial the Auto Attendant phone number
  2. Enter the extension (mailbox ID) of the Voice Portal (for example: 999) and then press #
  3. Enter the Voice Portal passcode and then press #
  4. Press 1 to change the Auto Attendant greeting
  5. Press 1 to change the Business Hours greeting or 2 to change the After Hours greeting