Note: These archived support documents are for legacy MegaPath Hosted Voice and MegaPath One services purchased before June 14, 2019.

I have MegaPath Call Recording, why can't I render video using the UC client?

Video is not currently supported for customers who have MegaPath Call Recording. 

Note that MegaPath Call Recording is the centralized call recording product, not the recording capabilities of the Unified Communications (UC) client. The UC client itself has local recording and video.