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Note: These archived support documents are for legacy MegaPath Hosted Voice and MegaPath One services purchased before June 14, 2019.

Why am I having difficulty using UC video on my VVX1500 phone?

Check your Unified Communications (UC) Maximum Resolution setting, located under Preferences > Other Devices > Maximum Resolution. If it is set to HD Widescreen it is not compatible with the VVX1500. Choosing a lower resolution setting will allow the video to work with the VVX1500 phone.

 
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