Note: These archived support documents are for legacy MegaPath Hosted Voice and MegaPath One services purchased before June 14, 2019.
How to Use MegaPath Call Center
MegaPath Call Center provides simple and scalable call queuing to meet the needs of your business. Agents can conference in other agents and escalate calls to supervisors. Supervisors can monitor queues and agents via a real-time dashboard, receive daily queue activity reports via email, and pull real-time call center statistics. This is the comprehensive user guide for both Agents and Supervisors.