Note: These archived support documents are for legacy MegaPath Hosted Voice and MegaPath One services purchased before June 14, 2019.
Call Center Agent Training
Learn how to manage daily Call Center Queue activity right from the computer with the ease of your mouse! As an Agent, use the Call Center Client to answer and make calls, transfer, conference, manage directories, use keyboard shortcuts, change ACD state, and more.
Topics Covered: Call Center Client, Queue, ACD States
Calling Plans: Call Center Agent
Prerequisite: Advanced End User Training