Note: These archived support documents are for legacy MegaPath Hosted Voice and MegaPath One services purchased before June 14, 2019.
Call Center Customer Portal Training
As an Administrator, learn how to set up and modify your Call Center queue within your Customer Portal. Coverage includes assigning Agents to Supervisors for monitoring, set inbound queue ringing pattern, configure Routing Policies, Announcements, Status & Statistics, and more.
Topics Covered: Call Center Configuration, Status & Statistics, Announcements
Prerequisite: Customer Portal Training