Note: These archived support documents are for legacy MegaPath Hosted Voice and MegaPath One services purchased before June 14, 2019.

Call Center Supervisor Training

Learn how to manage daily Call Center Queue activity right from the computer with the ease of your mouse! As a Supervisor, use the Call Center Client to monitor and answer queue calls, dial contacts, transfer calls, conference, change ACD state for agents, and more. View the Dashboard to find out real time agent statistics such as sign-in time and duration, average availability, etc.

Topics Covered: Call Center Client, Queue, ACD States, Agent Monitoring, Dashboard

Calling Plans: Call Center Supervisor

Prerequisite: Advanced End User Training

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