Note: These archived support documents are for legacy MegaPath Hosted Voice and MegaPath One services purchased before June 14, 2019.
Customer Portal Training
As an Administrator, learn how to navigate through your Customer Portal—a great tool to manage simple tasks such as review/pay Invoices, open/view Support Tickets, and Order additional services such as phones. The portal also serves as a management console that allows for resetting passwords/PINs to more complex modifications made to a location's incoming call flow associated to Auto Attendants or Hunt Groups. Additional coverage includes Fax Messaging, Audio Conferencing, and Call Recording, if applicable. This class is ideal for Administrators who wish to modify their services on-the-fly without requiring assistance from MegaPath Voice Support.
Topics Covered: Voice Services, Billing, Support Ticketing, New Orders, Advanced Configuration
Conditions: Administrators must have a registered Customer Portal profile.