Note: These archived support documents are for legacy MegaPath Hosted Voice and MegaPath One services purchased before June 14, 2019.

End-User Training - Advanced

Learn how to use your phones, from simple operations such as Transferring and Conferencing, to more advanced operations such as Call Park/Retrieve and Call Forwarding. Users will learn how to access their voicemail to record a custom greeting and to check messages. Also covered are commonly used Star Codes, Speed Dial, Do Not Disturb, and how to record the Auto Attendant Greeting, if applicable. Users will also learn all about the Voice Manager Mobility Tool—which allows on-the-go users to manage inbound and outbound calls, MegaPath Anywhere, check voicemail, set up messaging, view call logs, and more.

Topics Covered: Phone Overview, Voicemail Setup, Auto Attendant Greeting, Voice Manager

Calling Plans: Employee, Receptionist, Agent, Supervisor

Prerequisite: None

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