Note: These archived support documents are for legacy MegaPath Hosted Voice and MegaPath One services purchased before June 14, 2019.
How To Use Features
Many of the MegaPath Hosted Voice features are listed below, so you can learn what they are and how to use them.
- How to Set Up Advanced Configuration Features
(PDF) Learn how to set Selective Acceptance, Selective Rejection, Call Forwarding Not Reachable, Call Forwarding Selective, Personal Phone List (directory), and other features within Advanced Configuration.
- How to Audio Conference Using Voice Manager
(PDF) Learn how to Audio Conference using the MegaPath Voice Manager.
- How to Open Audio Conferencing Bridge
(Article) Learn how the conference Moderator opens an audio conference bridge.
- How to Set Up the Audio Conference Outlook Plug-In
(PDF) Learn how to set up and use the Outlook-Plugin for Audio Conferencing via the MegaPath Voice Manager.
- How to Use Moderator Options Via Phone
(Article) Learn how to use the moderator options via your phone.
- How to Use MegaPath Call Center
(PDF) Get the comprehensive user guide for call center Agents and Supervisors.
- Overview of Call Center Premium - Agent Console
(video) View and manage incoming calls, escalate to supervisor, set Availability status, and more.
- Overview of Call Center Premium - Supervisor Console
(video) View status and manage agents, queues, and queued calls; view and manage reports.
- How to Configure Call Forwarding Options
(Article) Learn how to configure call forwarding options with these step-by-step instructions.
- How to Change Call Recording Settings
(PDF) Learn how to change the settings for Call Recordings.
- Administrator Guide for MegaPath Fax Pro - Add User
(PDF) This administrator's guide explains how to add users to MegaPath Fax Pro.
- User Guide for MegaPath Fax Pro
(PDF) Use this simple guide to learn how to use MegaPath Fax Pro.
- MegaPath Voice Glossary
(Article) Read definitions for common voice and data terms.
- How to Use MegaPath Anywhere
(PDF) With MegaPath Anywhere, users have a single number for use with any device. Find out how to set up various features.
- User Guide for MegaPath Connector
(PDF) Learn how to use MegaPath Connector.
- How to Set Up Push to Talk
(Article) Learn how to set up and use the Push to Talk function—a point-to point intercom function.
- How to Set Up & Use Receptionist Console for More Than 30 Users
(PDF) Learn how to set up and use the Receptionist Console features for more than 30 users.
- How to Set Up & Use Receptionist Console for Up to 30 Users
(PDF) Learn how to set up and use the Receptionist Console features for up to 30 users.
- Quick Reference Guide for Receptionist Software
(PDF) Review the basics of the Receptionist software interface and functions.
- Router Configuration
(PDF) This document outlines MegaPath’s recommendations for settings that may need to be applied on your firewall or router, in order to ensure MegaPath phone traffic can pass between your network and MegaPath’s.
- Quick Reference Guide for Skype for Business Integration with MegaPath Voice
(PDF) Skype for Business integrates with MegaPath Hosted Voice. See how simple it is to use with this Quick Reference Guide.
- User Guide for Skype for Business Integration with MegaPath Voice
(PDF) Learn how Skype for Business integrates with your MegaPath Voice service.
- How to Set Up Speed Dial 100
(Article) Learn how to create up to 100 speed dial numbers.
- How to Use Star (*) Codes
(PDF) Refer to this access code list for short-cuts to activate Voice features. Star Codes (also called Feature Access Codes) are a convenient way to turn Voice features on and off.
** MegaPath One is now FusionWorks UC One **
- Quick Reference Guide for MegaPath One
(PDF) Use this guide to quickly get started with MegaPath One on your desktop or smart phone.
- Quick Reference Guide for MegaPath Unified Communications (Android Phone)
(PDF) Learn how to use MegaPath Unified Communications client on your Android phone.
- Quick Reference Guide for MegaPath Unified Communications (Android Tablet)
(PDF) Learn how to use MegaPath Unified Communications client on your Android tablet.
- Quick Reference Guide for MegaPath Unified Communications (iPad)
(PDF) Learn how to use MegaPath Unified Communications client on your iPad.
- Quick Reference Guide for MegaPath Unified Communications (iPhone)
(PDF) Learn how to use MegaPath Unified Communications client on your iPhone.
- Quick Reference Guide for MegaPath Unified Communications (PC)
(PDF) Learn how to use MegaPath Unified Communications client on your PC.
- Unified Communications
(Article) MegaPath Unified Communications is a powerful tool, supported on mobile phones, tablets, and desktops for Android and iOS.
- User Guide for MegaPath One for iOS Tablet
(PDF) Learn how to install and use MegaPath One on your Apple Tablet.
- User Guide for MegaPath One My Room Guests
(PDF) Help guests outside your organization use MegaPath One My Room functionality.
- User Guide for MegaPath One on Android Phone
(PDF) Learn how to install and use MegaPath One on your Android phone.
- User Guide for MegaPath One on Android Tablet
(PDF) Learn how to install and use MegaPath One on your Android tablet.
- User Guide for MegaPath One on Desktop
(PDF) Learn how to install and use MegaPath One on your desktop Mac or PC.
- User Guide for MegaPath One on iPhone
(PDF) Learn how to install and use MegaPath One on your iPhone.
- User Guide for MegaPath One Outlook Integration on Desktop
(PDF) Learn how to integrate MegaPath One Unified Communications client with Windows Outlook.
- User Guide for MegaPath One SMS Texting
(PDF) Set up your contacts for SMS Texting via MegaPath One.
- How to Use the Voice Communications Toolbar
(PDF) Get started with the MegaPath Voice Communications Toolbar.
- How to Audio Conference Using Voice Manager
(PDF) Learn how to Audio Conference using the MegaPath Voice Manager.
- How to Set Up "0" Out Voicemail Option
(PDF) Zero Out Voicemail enables you to provide an option for callers to press "0" to exit your voicemail and be directed to another phone number that you specify. Learn how to configure this option by phone and in the Voice Manager.
- How to Set Up & Use Receptionist Console for More Than 30 Users
(PDF) Learn how to set up and use the Receptionist Console features for more than 30 users.
- How to Set Up & Use Receptionist Console for Up to 30 Users
(PDF) Learn how to set up and use the Receptionist Console features for up to 30 users.
- How to Set Up Advanced Configuration Features
(PDF) Learn how to set Selective Acceptance, Selective Rejection, Call Forwarding Not Reachable, Call Forwarding Selective, Personal Phone List (directory), and other features within Advanced Configuration.
- How to Set Up Push to Talk
(Article) Learn how to set up and use the Push to Talk function—a point-to point intercom function.
- How to Set Up the Audio Conference Outlook Plug-In
(PDF) Learn how to set up and use the Outlook-Plugin for Audio Conferencing via the MegaPath Voice Manager.
- How to Use MegaPath Anywhere
(PDF) With MegaPath Anywhere, users have a single number for use with any device. Find out how to set up various features.
- Quick Reference Guide for Receptionist Software
(PDF) Review the basics of the Receptionist software interface and functions.
- Quick Reference Guide for Voice Manager
(PDF) Learn how to use Voice Manager—an advanced tool for managing your voice service and calls when out of the office.
- Voice Manager Overview Video
(video) An overview of MegaPath’s Voice Manager.
- How to Configure Rings to Voicemail
(PDF) Get step-by-step instructions to configure the number of rings before your voicemail greeting is played.
- How to Configure Voicemail
(PDF) A guide for users to start using voicemail; includes resetting the voicemail PIN, recording name and greetings and retrieving messages.
- How to Reset Your Voicemail PIN
(Article) There are two ways two reset your voicemal PIN. Learn them both with these step-by-step instructions.
- How To Use Voicemail Menu
(PDF) Become familiar with the MegaPath Voice Mailbox menu by using this guide to menu options.