In this episode of Tech UNMUTED, George and Santi discuss the often-overlooked feature of making external phone calls through Microsoft Teams, highlighting its potential to replace traditional office phone systems. They shed light on the necessary licenses and setup for activating this feature, emphasizing its benefits, especially in providing redundancy during network outages. The conversation also ventures into the future of collaboration tools, with a focus on the integration of AI through Microsoft's Copilot, predicting its evolution towards offering autonomous responses and sentiment analysis. This episode not only demystifies the capabilities of Microsoft Teams but also offers a glimpse into the future of workplace communication and efficiency, driven by AI advancements.