Challenge
A national fitness-equipment distributor was growing faster than its communications infrastructure could support. Outdated phone systems and limited bandwidth made coordination between sales, logistics, and service teams increasingly difficult.
Solution
Fusion Connect implemented a UCaaS platform supported by dedicated broadband to unify communications across departments.
- Cloud-based UCaaS brought voice, video, and messaging into a single platform
- Dedicated broadband improved reliability and performance for daily operations
Results
With communications centralized and connectivity stabilized, teams collaborate more effectively across the organization.
- Improved coordination between sales, logistics, and service teams
- Fewer communication delays impacting shipments and installations
- Greater confidence in day-to-day operational workflows
Fusion Connect has provided us with reliable and scalable service for many years, supporting both our in-office and remote teams seamlessly, even as we expanded nationwide. The platform delivers consistent performance and has played a key role in keeping our workforce connected without disruption. Fusion Connect continues to be a dependable partner in powering our communications across the country.