National Wireless Retailer Replaces Copper POTS Lines

Challenge

A major wireless retailer was ready to replace its legacy copper lines and unify its hundreds of stores on a single communication platform.

Solution

Fusion Connect delivered broadband, POTS replacement, and UCaaS, giving every location consistent uptime and real-time collaboration tools.

• Fusion Connect provided a robust broadband infrastructure capable of handling increased data traffic seamlessly.
• The POTS replacement not only reduced costs but also improved reliability and eliminated outdated systems.
• UCaaS implementation offered advanced features like video conferencing, chat, and integrated voice services for enhanced collaboration.

Results

“There is a common fear in the industry that Managed Services providers like Fusion Connect cost more, but that was not the case for us. They helped fill the talent gap of our small IT team and freed up budget for other company initiatives. We couldn’t move as quickly as we did as a company without the ability to streamline processes using one single provider.”

The result: faster service, smoother store operations, and a digital foundation built for growth.

• Store operations became more efficient, leading to faster customer service and improved in-store experiences.
• The company reported a significant decrease in communications-related issues across all locations.
• With a unified platform, employees experienced a boost in productivity.