Transforming Restaurant Operations with Microsoft Teams

Challenge

A fast-service restaurant network was growing faster than its communications stack could handle. Fragmented systems made it difficult for franchise operators and HQ to share updates in real time.

Solution

Fusion Connect modernized the communications system with Microsoft Teams Calling, creating a secure, cloud-based platform that tied every location together.

• Fusion Connect integrated Microsoft Teams Calling to centralize all communications in a single, easy-to-use platform for all locations.
• Real-time collaboration tools were incorporated, allowing instant sharing of menus, promotions, and operational changes across the network.
• A dedicated support team was assigned to assist with the transition, ensuring minimal disruption during implementation.

Results

”Excellent customer service. Their response time is fantastic! The Fusion Connect billing portal is easy to maneuver through. I have no issues with Fusion Connect or their personnel or their portal. Their team is quick to respond and portal is easy to access and utilize."

Now store managers, supply-chain staff, and executives collaborate instantly—keeping menu updates, operations, and service experiences moving at the same pace as their customers.

• Store managers now have instant access to important updates, which enhances operational agility and decision-making processes.
• Use of the Fusion Connect customer portal has helped IT implement new numbers quickly and solve problems easily, allowing staff to focus on delighting guests