A boutique hospitality brand needed to unify communications across multiple lifestyle properties. Outdated systems couldn’t support its global reservations and guest-service teams.
Solution
Fusion Connect implemented a UCaaS solution fortified by managed security, providing crystal-clear voice and centralized monitoring.
Fusion Connect integrated a cloud-based UCaaS platform to streamline voice, video, and messaging services across all locations.
Managed security services were incorporated to protect sensitive guest information while ensuring compliance with industry regulations.
Continuous support and training were provided to staff to ensure smooth adoption and optimal use of the new system.
Results
”Fusion Connect stands out because you make it easy to connect with a real person who listens, understands the situation, and offers thoughtful solutions. That level of service makes all the difference.”
Now front-desk staff, event teams, and executives collaborate from one platform—turning every guest interaction into a seamless experience.
Enhanced collaboration among teams allowed for better event planning and management, resulting in higher event success rates.
A notable reduction in operational costs, as the single unified platform minimized the need for multiple systems and providers.
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