At Fusion Connect, we believe that workplace excellence is the foundation for everything we do—especially when it comes to serving our customers. That’s why I’m honored and delighted to share that Fusion Connect has been named one of Newsweek’s Most Admired Workplaces for 2026. This recognition is not just another corporate award; it’s a testament to the culture the Fusion Connect team has built together and the impact it has on our clients every day.
Our journey to this achievement has been driven by a simple but powerful idea: when employees feel respected, valued, and empowered, they bring their best selves to work.
At Fusion Connect, we foster a culture of collaboration and accountability by providing clarity of direction and sincere care for employees. This isn’t just about creating a positive environment, it’s about enabling our teams to go above and beyond for our customers.
We know that workplace excellence isn’t a one-time accomplishment. It’s a daily commitment to listening, learning, and improving. Our people are encouraged to innovate, share ideas, and take ownership of their work. That energy and camaraderie translate directly into the exceptional service our customers experience.
The connection between a great workplace and great customer outcomes is clear. When our employees thrive, so do our customers. By prioritizing a supportive culture, we empower our teams to deliver reliability, responsiveness, and partnership in every interaction. This is how we turn workplace excellence into customer success.
Our approach is rooted in accountability and continuous improvement. We don’t rest on our laurels—we measure our progress and listen to feedback. Our Net Promoter Score (NPS) and Customer Satisfaction Score (CSAT) are more than numbers; they’re reflections of our commitment to both our people and our clients.
Fusion Connect achieved a record-high average NPS score of 30 for the trailing quarter, with a 154% year-over-year increase. Our technical support CSAT ratings soared to 4.5 out of 5, and overall CSAT grew by 9% year-over-year.
These results show that our culture of excellence is making a real difference.
Being named one of America’s Most Admired Workplaces is a proud moment for Fusion Connect, but it’s also a reminder to keep pushing forward. We’ll continue to invest in our people, refine our culture, and find new ways to empower our teams. Because at Fusion Connect, we know that when our employees succeed, our customers do too.
Thank you to everyone who makes Fusion Connect a truly special place to work—and to our customers, for trusting us to help your business thrive.