Managed Infrastructure Services for Retailers

A better experience for your customers and streamlined business operations.

Stay Connected to Customers

Seamlessly, flexibly, and securely serve your customers wherever they are—in-store, online, or anywhere in between—while also simplifying your business operations.

Fusion Connect makes this easy to achieve with managed infrastructure services that ensure your business is “always on,” protected, and optimized to support the unique needs of retail enterprises.

Ensure Your Communications Infrastructure is Fast, Resilient, and Secure.

  • Be there for your customers, wherever they are.
    Today’s retail customers expect you to meet them where they are, whether that’s online, in-store, or curbside. Fusion Connect provides your organization with fast, reliable, secure voice and internet communications, with built-in redundancy.
  • Safeguard your brand and reinforce positive word-of-mouth. Maintain your customers’ trust by protecting the data you collect. Fusions Connect provides Advanced Edge Security that safeguards your network and information assets and protects your business against malware, viruses, spam, and emerging cyber threats.
  • Quickly and predictably open new locations. When efficiency and predictability matter, count on Fusion Connect to help you quickly open new locations based on your retail technology infrastructure specifications.
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The Impact of Network Downtime on Retailers

Learn about the quantifiable impact of downtime on your retail business and how to avoid it.

Download the Whitepaper

Support Timely, Effective Communication with Your Customers and Staff

  • Make customer experience your competitive advantage.
    Provide your customers with the effortless, connected, and personalized service they expect from their favorite brands by providing a seamless experience regardless of the communication channel. AI-powered automation provides data-driven insights to inform next-best actions for digital chats, as well as contextual recommendations for agents during live calls.
  • Show them you know them.
    Ensure your staff can provide the knowledgeable, personal service that repeat customers expect by providing them with a unified view of previous customer interactions and transactions—across channels—on any device.
  • Support effective communication and collaboration among staff.
    Provide your teams with the tools they need—from online collaboration to video conferencing to screen sharing—to ensure they’re productive and responsive to customer needs from wherever they’re currently located.
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Retail Infrastructure Services

Improve customer service and streamline your business operations with these solutions from Fusion Connect.

Download the Industry Insight Sheet

Improve Your In-Person Customer Experience

  • Provide exceptional in-store service.
    Immediately respond to customer inquiries about product inventory and availability from anywhere within your stores through a secure, private WiFi network.
  • Give them options.
    Post-pandemic shoppers expect retailers to mirror the service options they’ve become accustomed to when shopping online. Our Managed Infrastructure and Managed WiFi services make it easy for you to facilitate curbside pick-up and delivery, contactless ordering, cashier-less payment, and more.
  • Efficiently support new experiential technologies.
    Our Future-Proof Technology guarantees your unified communications and wide-area network technology is updated to the latest technology at no cost to you. Coupled with our built-in reliability and high speeds, means you’ll be ready to support whatever is next for the retail industry.
Customer Staff Interaction

Communication Service Packages Designed to Meet Retailers’ Unique Needs

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Managed Infrastructure

Fast, reliable, secure voice and internet communications for your U.S.-based or multinational retail business, with built-in redundancy.

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Unified Communications

Add the Unified Communications package to facilitate timely, effective collaboration among your staff and customers. Includes all the features included in Managed Infrastructure package, while replacing business lines with a true unified communications experience.

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Managed WiFi

Add the Managed WiFi package to provide private WiFi throughout your locations to your employees, as well as public WiFi access for your customers.

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Contact Center

Add the Contact Center package to ensure you can seamlessly, securely connect with customers regardless of your team's location, easily scale when demand increases, and lower your operational costs.

Ready to Learn More?

We’re here to help.

First, let’s make sure we have your correct contact details.

Finally, what is the best business email and number to reach you?

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Your business acceleration begins!

Look out for the call or email from a Fusion Connect Business Development Representative.

They will answer all questions and guide you to the most relevant expert based on your business needs.

Our customers and prospects are always our  number one priority. We are proud to be an industry leading Managed Service Provider who supports businesses like you.

Thank you for your time and have a great day!

Connect. Protect. Accelerate Your Business.

Retail News at Fusion Connect

How Restaurants and Retailers Can Close Their Biggest Security Gaps

Blog Post

How Restaurants and Retailers Can Close Their Biggest Security Gaps
A major technological transformation was already underway in the restaurant and retail industries before the COVID-19 pandemic hit.

Retail 2022: Contactless Shopping and CX Take Center Stage

Blog Post

Retail 2022: Contactless Shopping and CX Take Center Stage
Shifting consumer behavior due to the pandemic may have permanently altered how brands deliver customer experience and customer support.

CX as a Competitive Advantage

Blog Post

CX as a Competitive Advantage
CX continues to be the hot topic, and here at Fusion Connect, we’re all in. This is partly because we want our clients to be happy, plain and simple.