Support

There’s no substitute for accountability.

Fusion’s team of experienced professionals has a long history of making complex solutions simple. We’re experts in managing the technology, infrastructure, and support systems necessary to deliver solutions when and where you need them. Fusion’s dedicated account teams manage every aspect of your installation and every day of service thereafter, providing a seamless interface that saves you time and money. Our knowledgeable support staff are located in the Atlanta, GA and Fairfield, NJ offices.

Fusion is proud of its steadfast commitment of providing direct access to certified engineers and technicians at our Network Operations Centers (NOCs). A technology professional is available 24 hours a day, seven days a week to resolve your issues quickly. All Fusion network elements are monitored and maintained around the clock 365 days a year, providing proactive network analysis, fault management, restoration, and performance monitoring.

 

From product reference guides, to customer portals and contact information, this section has all of the tools and resources to help you make the most of your Fusion service.

Product Resources
Support and resource materials for all Fusion products and services.

Portal Logins
Login to billing, service management, and voice administration portals. Links to Partner resources are also included.

Business Customer Support
Information and resource materials for Fusion customers.

Partner Support
Information and resource materials for our Partner program.

 

Contact Us
Can’t find what you’re looking for? Contact us, we can help!

Customer Support:
For billing, moves, adds and changes, please contact Customer Support:
Customer Support Email: customersupport@fusionconnect.com

Technical Support:
For technical issues, please contact Technical Support Email: customerrepair@fusionconnect.com

Support Line: 888.301.1721