Support

A technology professional is available 24/7 to resolve your issues quickly.

Fusion is proud of its steadfast commitment of providing direct access to certified engineers and technicians at our Network Operations Centers (NOCs). All Fusion network elements are monitored and maintained around the clock 365 days a year, providing proactive network analysis, fault management, restoration, and performance monitoring.


From product reference guides, to customer portals and contact information, Fusion has the tools and resources to help you make the most of your Fusion service.

Product Resources
Support and resource materials for all Fusion products and services.

Portal Logins
Login to billing, service management, and voice administration portals. Links to Partner resources are also included.

Business Customer Support
Information and resource materials for Fusion customers.

Partner Support
Information and resource materials for our Partner program.


Customer & Technical Support

Customer Support:
For billing, moves, adds and changes, please contact Customer Support:
Customer Support: customersupport@fusionconnect.com

Technical Support:
Email: customerrepair@fusionconnect.com
Call: 888.301.1721

Former Birch Customers
For customer support and technical issues, call 866.424.5100.
To access Birch customer or partner portals: https://www.birch.com/login-portal/

Former MegaPath Customers
For customer support and technical issues, call 877.611.6342.
To access MegaPath customer portal: https://my.megapath.com/