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Managed Services Overview

Enabling you to connect, protect, and communicate.

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Accelerate Your Business

Services to Connect, Protect, and Communicate

Microsoft Services

As your professional Microsoft Cloud Solution Provider, we take your Microsoft services investment to the next level. Working with you, we assess your current business needs, evaluate existing Microsoft licenses, and identify areas where services can be optimized.

Microsoft Cloud Solution Provider

Microsoft Cloud Solution Provider

*Microsoft, Microsoft 365, and Microsoft Teams are trademarks of the Microsoft group of companies.

Communications

Provide employees, customers, and suppliers with safe communication, on any device, anywhere.

As a Managed Communications Service Provider (MCSP), Fusion Connect delivers Unified Communications, Contact Center, and other technology you need for collaboration and maximum productivity.

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Connectivity

Build fully-redundant network and internet connections, with SD-WAN and instant 5G Failover.

Fusion Connect optimizes your network connectivity as a Managed Connectivity Provider (MCP), maximizing uptime and delivering the fastest network and wireless speeds.

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Security

Protect your data, employees, and customers.

Consolidate your security tools, technology, and partners. Overseen by a single, expert team with Fusion Connect’s Managed Security Service.

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Industry-leading Managed Services

  • Connect

    Your Employees, Customers, and Suppliers

    Fully redundant enterprise internet, instant 5G failover, 100% uptime, guaranteed. Optimize your speed and traffic to maximize bandwidth. 

  • Protect

    Your Data, Employees, Customers, and Suppliers

    With remote access VPNs, Multi-Factor Authentication, and managed endpoint and security, you can keep users safe and productive no matter where they work.

  • Communicate

    Anywhere, On Any Device, Without Disruption

    Replace copper lines and old systems cost effectively. Maximize your communications with VoIP,  add phone lines and calling services to each instance of Microsoft Teams or Cisco WebEx.

Watch Our Video to Learn More About Your Solutions Journey

2023 Managed Service Provider Award

AWARD - 2023

Managed Service Provider 500 List; Elite 150

Fusion Connect named to CRN®’s 2023 Managed Service Provider (MSP) 500 list as part of the Elite 150 category.

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Speak with a Technology Expert

Your business acceleration begins!

Look out for a call or email from our Fusion Connect Business Development Rep.

Our Rep will answer questions and guide you to a service expert based on your business needs.

Our customers are always a number one priority. We are proud to be your leader in Managed Services and look forward to supporting businesses like yours.

Connect. Protect. Accelerate Your Business.

Customers Are at the Heart of Everything We Do

The most comprehensive service guarantees in the industry, to match the best-in-class technology stack.

Our guarantees are designed to provide peace of mind and ensure a world-class customer experience. These are the industry’s most comprehensive service guarantees covering voice and data services, Unified Communications (UCaaS), and SD-WAN.

Customer Satisfaction Guarantee

Customer Satisfaction Guarantee
Customers will be satisfied with the quality of our Unified Communications (UCaaS) and SD-WAN services, and any issues will be resolved to their satisfaction, or the customer may cancel the service(s) without penalty.

Installation Guarantee

Installation Guarantee
Fusion Connect will meet the agreed-upon installation date(s) for UCaaS and/or SD-WAN services. If the targets are not met, the customer is credited with one month’s MRC for the service.

100% Uptime

100% Uptime Guarantee
A 100% uptime guarantee for customers who purchase UCaaS with or without SD-WAN. If the services are not up and running 100% of the time, Fusion Connect provides a credit.

Managed Communications

Future-Proof Technology Guarantee
Ongoing upgrades to the next generation of UCaaS and SD-WAN technology will be implemented at no additional cost.

Savings

Rate Lock Guarantee
Rates for Unified Communications and SD-WAN services will not change for the life of the customer’s contract

Why Choose Managed Services to Support Your Business?

The #1 Choice for Your Enterprise

Managed Services will help you deliver your business goals. You will retain higher-level employees, always have futureproofed technology, alongside 24/7 security monitoring and cutting-edge threat detection.

Simply put, Managed Services are the number one choice for enterprise business that want to move quickly in the right direction, with reliable internet, enhanced UCaaS, secure SD-WAN, service guarantees, award-winning customer service, and much more.

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