POTS Replacement

    Analog Upgrades for Your Communications Infrastructure

    The connected world we live in today has its roots in “plain old telephony services” (POTS) that have been with us since the late 1800s.

    Modern alternatives, particularly Voice over IP (VoIP), are far better suited to the demands of today’s businesses and educational institutions, where online collaboration is essential.

    VoIP systems are not only more cost-effective but also simpler to manage and operate. Plain ol' telephone services, or "POTS",  has been in decline for some time. But its fate was sealed in 2019 when the FCC issued Order 19-72, which deregulated analog telephony services. This regulatory change led to a significant increase in telephone service prices. Since then, several major US carriers have announced their plans to retire the Public Switched Telephone Network (PSTN) copper phone line infrastructure that POTS is founded on.

    Are your outdated phone lines causing headaches for your business?

    Fusion Connect is the prescription! Watch our video to find out how.

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    While POTS technology was revolutionary in its time, the rapid advancements in technology have made it increasingly obsolete.

    U.S. Bureau of Labor Statistics Data

    In the decade between 2009 and 2019, POTS telephone service costs in the US increased by
    arrow up16.3%

    But in the five years between 2019 and 2024, annual price increases nearly doubled to
    arrow up31.4%

    Indexed average price of POTS telephone service

    As prices rise and reliability declines, migrating to VoIP-based systems is the logical choice—so what’s holding things back? For most telephony needs, nothing stands in the way.

    Many organizations have already moved 99% of their calling infrastructure to VoIP systems. However, the remaining 1% presents unique challenges.

    This small percentage includes specialized lines critical to safety, security, and financial operations, which cannot be easily migrated to VoIP like a standard desk phone. Yet, these systems are vital and often legally mandated.

    Source: Bureau of Labor Statistics Data (bls.gov)]

    copper phone line replacement trend in the United States

    As prices rise and reliability declines, migrating to VoIP-based systems is the logical choice—so what’s holding things back? For most telephony needs, nothing stands in the way.

    Many organizations have already moved 99% of their calling infrastructure to VoIP systems. However, the remaining 1% presents unique challenges.

    This small percentage includes specialized lines critical to safety, security, and financial operations, which cannot be easily migrated to VoIP like a standard desk phone. Yet, these systems are vital and often legally mandated.

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    Of the approximately 16 million POTS lines used by businesses in 2024¹, a large percentage are used for:

    Elevator emergency phones
    Elevator emergency phones
    Security alarm systems
    Security alarm systems
    Fire alarm panels
    Fire alarm panels
    Building gates and entry keypads
    Building gates and entry keypads

    ¹Source: FCC.gov DOC-396138A1 [PDF]

    “If your organization still relies on POTS for fax lines, alarms, point of sale, elevator call buttons, and other critical systems, it’s time to face this issue.

    POTS replacement solutions

    Many organizations have delayed POTS migration projects due to complexity compounded by compliance challenges. This hesitation is understandable, given the stringent standards and technical requirements involved. It's difficult to ensure that a new solution meets the same regulatory requirements as the old one. However, with the right partner, this process becomes far more manageable.

    Not too long ago, no suitable replacements for POTS lines could meet all compliance requirements. However, specialized POTS replacement solutions have become available recently that use VoIP along with redundant network connections (including LTE and 4G/5G) and high-capacity battery backups, can meet the most stringent regulations.

    Moreover, these POTS replacement solutions can seamlessly integrate with Unified Communications as a Service (UCaaS) platforms, including Microsoft Teams and Webex, if you have integrated business calling services into those platforms. This integration ensures that your organization’s communication infrastructure is also fully equipped to support modern collaboration tools, enhancing productivity and connectivity.

    Fire Icon Payment Icon HIPAA Icon

    Fusion Connect’s POTS replacement solutions can provide redundant network connections (including LTE and 4G/5G) and high-capacity battery backups.

    Common use cases and the Fusion Connect Solutions

    Critical Systems

    The POTS Challenge

    Analog Fire, Elevator, and Security Alarms

    Legacy elevator, security, and fire alarms generally use POTS lines to deliver a stable and reliable connection. To conform to NFPA 72-standards, next generation communications systems require a redundant power source.

    The Fusion Connect Solution

    Fusion Connect POTS-in-a-box

    Our device ensures all critical equipment previously connected or dependent on POTS infrastructure can communicate reliably.

    The Fusion Connect solution can connect to wired ethernet and multiple 5G mobile networks for layers of redundant connectivity. Failover is automatic, and an integrated 24-48 hour battery ensures the device works even when power is out.

    POTS in a box

    Analog-Dependent Devices

    The POTS Challenge

    Analog Devices

    Many devices in office and campus locations still use copper lines for point of sale (POS) terminals, vending machines, ATMs, gate entry systems, paging systems, and similar applications.

    The Fusion Connect Solution

    Analog telephone adapter

    Analog telephone adapter devices are a cost-effective and reliable solution for analog devices that do not need to confirm to safety and fire standards.

    analog telephone adapter

    The POTS Challenge

    Fax Machines

    Fax machines are still important to many business applications. They rely on a POTS connect in order to send and receive documents. As this technology ages, hardware and related supplies are increasingly expensive and hard to find.

    The Fusion Connect Solution

    Fusion Fax (eFax)

    Do away with fax hardware altogether and move to an internet based virtual faxing—while keeping your phone number. Our cloud solution is accessible over any web browser, anytime, and from any place. Say goodbye to hassling with equipment, paper, and ink!

    Fusion eFax

    Fusion Connect is here to help.

    As Plain Old Telephony Service (POTS) accelerates on its trajectory to obsolescence, organizations are moving towards modern, efficient communication systems like Voice over IP (VoIP).

    With the help of a trusted partner, organizations can simplify the migration process and ensure compliance with regulatory requirements.

    1. 01 STEP | Assessment We start with a quick call to ask questions about your environment —including the number of POTS lines, their use, and any other requirements specific to your organization.
    2. 02 STEP | Design Spec After collecting that information, we will design a solution and arrange a meeting with our experts to review our recommendations.
    3. 03 STEP | On-site Audit Our technicians visit your locations to identify the exact location of the equipment and plan where we will install the replacement hardware. We'll develop a migration plan that minimizes any determined disruptions.
    4. 04 STEP | Solution Install The final step is to install the solution. Plug your POTS lines into one side of the replacement device and your VoIP lines into the other. Integrate the device with your network, conduct thorough testing, and you're live!

    Whether your requirements are complex or simple, we are here to ensure a seamless transition.