Microsoft Teams Calling Services

Make traditional phone calls through Microsoft Teams with Operator Connect

Fusion Connect is a Microsoft Cloud Solution Provider

Transform Microsoft Teams with Operator Connect

Make Microsoft Teams Your Primary Phone System with Calling Services.

Make and receive traditional phone calls on any device - PCs, smart phones, tablets, and Teams-enabled desk phones.

Fusion Connect offers Operator Connect to deliver calling features to your Microsoft Teams set-up. Operator Connect can be used to meet all your collaboration, communication, and business needs.

Operator Connect is the next-generation of Direct Routing. By adding full PSTN connectivity to your Microsoft Teams platform it turns Microsoft Teams into a complete business phone system.

Microsoft Teams allows collaboration access to files and direct communication with your teams
Customer Satisfaction Guarantee

All backed by Fusion Connect’s comprehensive service guarantees. This includes on-time installation and 100% availability for Unified Communications as a Service (UCaaS) solutions.

How to Set-up Your Free Trial

  1. Step 1:
    Sign-up for Your Free Trial
    You must be a Microsoft Teams Admin to complete the trial.
    If you're not an Admin - no worries!   We'll contact you to figure out the best way to get you set up.
  2. Step 2:
    If you're a Microsoft Teams Admin, you will receive an activation email.
  3. Step 3:
    Enter your given credentials and you're ready to explore your new services.
  4. Step 4:
    Watch our video below to walk through the details.
    For additional trial support, give us a call at 844-352-4519.

Operator Connect Calling Services

Optimize Your Microsoft 365 Services

Take full advantage of the collaboration, continuity, and employee management features for Operator Connect, including:

  • Attendant Console for Microsoft Teams
    Attendant Console is a feature that allows selected employees to manage and route incoming calls, view colleague availability, set-up call queues, and manage the status of ongoing calls.
  • Call Recording for Microsoft Team
    This feature offers policy-led unlimited recording and retention of audio and video calls made within Teams. Useful for organizations that need to retain records of their conversations for compliance, training, or other purposes.
  • SMS / MMS for Teams
    Native mobile messaging allows SMS/MMS text messaging to individuals and groups with different collaboration platforms. Directly Integrated with Microsoft Teams. Any text-enabled mobile phone can communicate with Microsoft Teams.
  • Business Continuity
    Fusion Connect's design and implementation of Operator Connect delivers uninterrupted voice service even if Microsoft Teams service is not available, allowing clients to maintain full business operations.
  • Streamlined IT Service Management
    Our APIs enable integration with a customer’s ITSM platform using an authentication token for a hassle-free log-in experience. This allows your company to efficiently manage phone numbers and users. For example, provisioning and deprovisioning seats, assigning phone numbers to users, and monitoring phone number availability.
  • Global Coverage
    Phone numbers are available in the US, Canada, Mexico and more than a dozen European countries, with a broader international expansion throughout 2024 into additional countries in Europe, Latin America, and Asia Pacific.
  • Professional Implementation
    Peace of mind with managed implementation support to handle system configuration, technical staff training, and service activation, all leveraging an automated set of tools to ensure a quick start for all clients.
  • Simplified Administration
    Enhanced management portal simplifies the native Microsoft administration console, allowing administrators to obtain new phone numbers and deploy new Microsoft Teams seats, in real-time and on-demand.
  • Microsoft Cloud Solution Provider
    As a Microsoft CSP, Fusion Connect provides more flexible licensing and billing options, and real-time Tier 1 support for Microsoft 365.

Fusion Connect’s International Operator Connect Availability

Fusion Connect Services Coverage Map
 

Available Now

 
 

Q4 2023+ Targeted Expansion Countries (subject to change)

See List of Available Countries…

Argentina, Australia, Belgium, Canada, Chile, Colombia, Czech Republic, Finland, France, Germany, Hong Kong, Indonesia, Ireland, Italy, Luxembourg, Malaysia, Mexico, Netherlands, Philippines, Poland, Puerto Rico, Singapore, South Africa, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, United Kingdom, United States

Chat Now to ask us about our Customer Provided Dial Tone program. Sometimes called SBCaaS (Session Border Controller as a Service), this allows our Calling Services for Microsoft Teams to be available in most countries.

Fusion Connect is a next-generation Managed Communications Service Provider (MCSP) and Microsoft Cloud Solution Provider. We enable mid-market and enterprise businesses to connect people and their applications across the globe. Tailoring our cloud communication, connectivity, and security services to meet your unique needs as a favored client and business partner.

Microsoft Cloud Solution Provider

*Microsoft, Microsoft 365, and Microsoft Teams are trademarks of the Microsoft group of companies.