Your Managed Service Provider

Connect, Protect, and Accelerate Your Business…

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Intrado Enterprise Clients Transition to Fusion Connect

For Strategic Communication, Security, and Managed Network Services

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Fusion Connect - Your Managed Service Provider

Few organizations set out to build a comprehensive IT and security practice in-house. The vast majority of mid-market and enterprise organizations face a number of obstacles:

  • The time it would take to recruit and train the right team, and procure the necessary technology.
  • The cost of retaining top talent in an incredibly competitive job market where skills shortages persist.
  • Ongoing management and maintenance. Tasks that can be time-consuming and expensive when there are other strategic priorities to address.

Fusion Connect’s MSP offering delivers expertise, technology, and ongoing management quickly and cost-effectively, with one of the most comprehensive portfolios of services.

Whether it’s talent or technology an organization needs, Fusion Connect delivers. We offer a world-class team of experts across a variety of IT and security needs, and the partnerships and technology for a seamless IT strategy.

Fusion Connect offers a broad range of managed services, including:

  • Managed Security
    As your Managed Security Service Provider (MSSP), Fusion Connect puts a 24/7 Security Operations Center (SOC) in your corner. Your given the tech stack to defend your endpoints and network from the many cybersecurity threats businesses face.
  • Managed Communications
    As your Managed Communications Provider (MCP), we take collaboration and customer service to the next level. We deliver all the tools you need to stay connected, from phone services to call centers to UCaaS.
  • Managed Connectivity
    Ensure the fastest speeds and minimize downtime with our Managed Connectivity Services offering. Speeds up to 100x100 Gbps.

Your Managed Service Provider

Fusion Connect is a comprehensive Managed Service Provider dedicated to mid-market and enterprise customers. We deliver world-class expertise and the best technology across communications, connectivity, security, and more. 

Our broad range of managed services includes:

  • Security: Such as Endpoint Management & Edge Security
  • Communications: Including Calling Services with Microsoft Teams or Cisco Webex
  • Connectivity: Fully redundant Internet with speeds up to 100x100 Gbps

Services are backed by industry leading guarantees and award-winning customer service.

See All Services

What is an MSP?

A Managed Service Provider is a company that manages various IT and security services on behalf of a business, delivering expertise and saving time and money.  

MSPs act as a force multiplier for in-house teams. Powered by fully customized technology and proven processes, MSPs inject the resources, time, and expertise aligned with business goals to ensure the business runs smoothly and efficiently. 

What is an MSP?

Your Managed Security Service Provider 

Fusion Connect’s Managed Security Service Provider (MSSP) offering consolidates your security tools, technology, and partners, overseen by a single, expert team.  

Get a full spectrum of networking and security solutions from one provider, including:

These services are designed to provide greater visibility and control to all senior security professionals.

See Security Services

What is a MSSP?

A Managed Security Service Provider (MSSP) improves a business’s security posture by delivering defensive technology, operations, and management.

Covering people, process, and technology, MSSPs can deliver enterprise businesses a fully loaded security team in less than a quarter of the time it would take to build it themselves. 

What is an MSSP?

Your Managed Communications Provider

Fusion Connect’s MCP service addresses your business communications needs with improved productivity, mobility, simplified management, and lower costs. 

Small to medium-sized businesses - and global enterprises alike - are faced with the challenges of quickly adapting their communications response. Particularly in the growing shift to cloud communications.

We offer an industry-best range of services including:

All backed by our satisfaction guarantees and sector-leading customer service.

See All Voice Services

What is a Managed Communications Provider? 

Managed Communications Providers (MCPs) simplify the operation and management of business communications.

From telephony to collaborative tools to customer support: move your entire communications stack to one vendor. This reduces your internal investment in the hardware, software, and technology expertise required to keep your communications and collaborative tools up and running.

Your Managed Connectivity Provider

As a Managed Connectivity Service Provider (MCSP), Fusion Connect enables your workforce to thrive via connection services that are fast, secure, and reliable, regardless of location.

Fusion Connect guarantees reliability, resilience, and performance. Managing and monitoring the entire connectivity infrastructure.

Our MCSP team ensures service availability and bandwidth meet the demands of the workload at each site. We keep wired and wireless access available and maintain overall security.  

See Managed Connectivity Services 

What is Managed Connectivity?

An MCSP provides technologies and techniques to deliver managed networks, business internet, and SD-WAN to interconnect applications, services, and locations for maximize performance.

MCSPs understand that secure, resilient, and efficient connectivity is the foundation for enabling every cloud and off-premises capability you might be considering.

Check for Services & Speeds

A Fully Managed Service

Your Needs + Our Technology

Each managed service curates the latest and best technology. We individually tailor the stack based on your organization and needs. The design and strategy starts where you are today, building on your foundation based on your goals.

Managed Security Services Provider

Our managed security services leverage technology to reduce your attack surface, monitor for threats and vulnerabilities 24/7, and respond to and mitigate any issues.

  • Security Incident Event Management
  • Unified Threat Management
  • Endpoint Detection and Response
  • Remote Access VPNs
  • Third-party MFA

Secure Your Business

Managed Endpoint Security

Enhance your visibility and control across all endpoints, ensuring security with a range of technologies. Including:

  • Asset discovery and inventory
  • Performance monitoring
  • Software, patch, and configuration management
  • Vulnerability management
  • Incident response

Get Managed Endpoint Services

Managed Communications Provider

Deliver collaboration and productivity through:

  • Unified Communications as a Service (UCaaS) integrated with either MS Teams or Cisco Webex
  • Reduce your contact center spend and overhead with Contact Center as a Service (CCaaS)
  • Connect employees and customers through Business VOIP
  • POTS Transformation
  • SIP Trunks

Simplify Communications

Managed Connectivity Provider

Minimize downtime, maximize speeds, and keep your team productive.

  • Optimize your connectivity with Managed SD-WAN
  • Managed Wi-Fi for customers and employees
  • Business internet speeds up to 100x100 Gbps
  • 4G and 5G wireless access

Get Connected

Managed Service Provider Solutions

The Most Comprehensive Set of Managed Services

Enabling you to connect, protect, and communicate.

  • Connect

    100% uptime, guaranteed. Optimize your speed and traffic to maximize bandwidth.
  • Protect

    24/7 monitoring for threats keeps your environment safe, with top cybersecurity experts in your corner.
  • Communicate

    Foster collaboration on your team and connect with your customers. Ensure the lines of communication are seamless and always available.
This diagram explains how edge security helps give you complete visibility and control of all devices across your distributed business landscape.

MSPs continually update technology so that your organization is running on the fastest, most current, and most secure technology available. With an MSP, you don’t have to think about what’s new or when to upgrade.

We bring the technology recommendations to you based on what’s available and what best fits the needs of your growing business.

A Managed Service Provider Guarantee

Customers Are at the Heart of Everything We Do

The most comprehensive service guarantees in the industry, to match the best-in-class technology stack.

Our guarantees are designed to provide peace of mind and ensure a world-class customer experience. These are the industry’s most comprehensive service guarantees covering voice and data services, Unified Communications (UCaaS) and SD-WAN.

Customer Satisfaction Guarantee

Customer Satisfaction Guarantee
Customers will be satisfied with the quality of our Unified Communications (UCaaS) and SD-WAN services, and any issues will be resolved to their satisfaction, or the customer may cancel the service(s) without penalty.

Installation Guarantee

Installation Guarantee
Fusion Connect will meet the agreed-upon installation date(s) for UCaaS and/or SD-WAN services. If the targets are not met, the customer is credited with one month’s MRC for the service.

100% Uptime

100% Uptime Guarantee
A 100% uptime guarantee for customers who purchase both UCaaS and SD-WAN, or Fusion Connect provides a credit.

Managed Communications

Future-Proof Technology Guarantee
Ongoing upgrades to the next generation of UCaaS and SD-WAN technology will be implemented at no additional cost.

Savings

Rate Lock Guarantee
Rates for Unified Communications and SD-WAN services will not change for the life of the customer’s contract

Your Services Within an MSP

Fusion Connect

A Managed Service Provider is the #1 Choice

Fusion Connect is an established MSP with a track record of exceptional service and industry-leading guarantees. We have the infrastructure, experience, and expertise to run your managed security, communications, and connectivity. The comprehensive solutions and services we’ve created serve your every need - under one simple provider.

Our processes and efficiencies ensure that our MSP services not only keep your systems secure, but deliver people, process, and technology with the exceptional service and guarantees that only an experienced MSP can provide. This gives mid-market and enterprise businesses the assurance that their business environments are overseen by our top endpoint security experts.

Questions?

Speak with Our Technology Experts

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Your business acceleration begins!

Look out for the call or email from a Fusion Connect Business Development Representative.

They will answer all questions and guide you to the most relevant expert based on your business needs.

Our customers and prospects are always our  number one priority. We are proud to be an industry leading Managed Service Provider who supports businesses like you.

Thank you for your time and have a great day!

Connect. Protect. Accelerate Your Business.

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