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    Fusion Connect Expands Its Collaboration Portfolio with the Launch of Operator Connect for Microsoft Teams

    December 13, 2022
    Fusion Connect, a leading global Managed Communication Service Provider (MCSP), and Microsoft Cloud Solution Provider, now offers Operator Connect for Microsoft Teams, allowing businesses to seamlessly integrate calling capabilities into the leading collaboration platform.

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    The AI Productivity Boom Is Here—Is Your Company Ready To Seize It?

    Forbes | Jan 12, 2024 | Brian Crotty, Forbes Councils Member & former CEO of Fusion Connect
    Your employees should use AI tools to make work easier, but you should assure them these tools won't displace them from their jobs.

    Microsoft Ignite One Month On: Three Experts Have Their Say

    UC Today | December 2023
    A month after Microsoft's Ignite flagship event, UC Today asks George Schoenstein, former CMO at Fusion Connect, and two other industry experts to list their biggest takeaways.

    How Exceptional Service Drives Business Success
    People, Audience Knowledge, Value, and Satisfaction are the Gears.

    Contact Center Pipeline | December 2023
    Rod Brownridge, Senior Vice President of Customer Success at Fusion Connect, shares his insight on the simplest ways to keep customers coming back for more.

    It's Time We Revamp Our Productivity Metrics

    reworked | October 20, 2023 | By Mary C. Long
    Companies have work to do to overcome the challenges of remote work. But dragging workers back to the office is the furthest thing from productive. Brian Crotty, former CEO of Fusion Connect, shares his insight on how to overcome these obstacles.

    Which AI Tools Generate the Greatest Productivity Impact?

    Spiceworks | October 19, 2023
    George Schoenstein, former chief marketing officer of Fusion Connect explains how marketing teams can tap into AI tools to accomplish more in less time with greater accuracy and precision.

    UC Round Table: Adding Voice to Microsoft Teams
    UC Today | April 25, 2023
    Industry experts discuss the strategies and challenges of adding voice to Teams, plus whether Operator Connect and direct routing can coexist.

    Find Your Place In The AI Productivity Revolution

    April 11, 2023 - Forbes Communications Council
    George Schoenstein, former SVP of Marketing of Fusion Connect, encourages you strengthen your Generative AI skill set, as opposed to being threatened by it.

    Contact Centers Considered Critical for Business Success

    Remote Work Solutions | April 7, 2023
    The timing of two call center studies prompted an interview with Fusion Connect’s Senior Vice President Customer Operations, Rod Brownridge.

    Solving the Microsoft Teams Communication Puzzle

    April 5, 2023
    Sr. Research Analyst Christopher Brennan is joined by Terry Corder, Fusion Connect's Vice President of Solution Engineering in AVANT's latest podcast. Together, they discuss how to solve the puzzle of using Microsoft Teams for both collaboration and communication.

    Fusion Connect Executive Interview

    CrmXchange | March 2023
    Sheri Greenhaus, Managing Partner, CrmXchange met with Mario DeRiggi, Fusion Connect’s former Chief Revenue Officer, during Enterprise Connect 2023.

    Businesses Willing To Pay Big Bucks for Quality Customer Service

    Commerce Times | March 20, 2023
    Artificial intelligence and ChatGPT promise to revolutionize customer service automation, but is that what customers really want? What if AI in the CRM stack leads to dissatisfied B2B customers fleeing for better treatment?

    Businesses Willing To Pay Big Bucks for Quality Customer Service

    CRM Buyer | March 20, 2023
    A recent study by Fusion Connect, a global managed communication service provider, revealed that 90% of businesses are willing to pay more for better customer service.

    3 Steps to Building a Remote Team That Delivers Excellent Results

    CustomerThink, March 15, 2023
    Contributed article by George Schoenstein | former SVP of Marketing at Fusion Connect.

    How to Deliver Transcendent Customer Service in 3 Simple Steps

    March 6, 2023
    Rod Brownridge, Senior Vice President Customer Operations at Fusion Connect, shares how companies can prevent customers from switching to a competitor by adequately supporting them in their time of need.

    Fusion Connect announces the results of customer experience survey

    Posted on MarTech Cube | March 3, 2023
    More than one in four companies will jump to a competitor after a single negative experience.

    Over 90% of Businesses Willing to Pay More for Better Customer Service, New Fusion Connect Study Reveals

    Posted on MarTech Series | February 28, 2023
    Fusion Connect announced the results of its customer experience survey, which demonstrate the significant impact even a single negative customer experience can have on businesses.

    How The Inverted Pyramid Leadership Structure Can Drive Better Results And Empower Employees

    January 19, 2023 - Forbes Technology Council
    Brian Crotty, former CEO of Fusion Connect, considers placing clients at the top, instead of the C-suite leaders.

    Fusion Connect Takes Managed Communications to The Next Level
    Channel Vision Magazine | Volume 22 Issue 1

    3 Simple Ways Your Customer Service Can Exceed Even Lofty Expectations

    CrmXchange | January, 2023
    Contributed article by Rod Brownridge, Senior Vice President Customer Operations at Fusion Connect.

    How the Modern Contact Center Drives Better Results

    August 1, 2022 - Call Center Times
    Rod Brownridge, Senior Vice President Customer Operations, discusses how the contact center of today and tomorrow gets better results.

    Fusion Connect’s Customer Support Team Wins Gold

    July 28, 2022 - MarTech360
    Fusion Connect named a gold winner in the Customer Service & Support Team Dept of the Year in the 17th Annual 2022 Information Technology World Awards®.

    How the Modern Contact Center Can Drive Better Results

    July 28, 2022 - Connections Magazine
    Rod Brownridge, Senior Vice President Customer Operations, discusses how the modern call center enables a healthy two-way conversation that benefits the company and the customer.