News Articles
Fusion Connect in the News
How Proactive Customer Experience is Reshaping MSP Partnerships
UC Today | July 10, 2025 | By Kristian McCann
Explore why some MSPs, like Fusion Connect, are bucking the trend and abandoning traditional cost-cutting support models in favor of proactive customer partnerships.
Fusion Connect: Cloud Communications Tools That Work Hard, Teams That Care
Telecom Business Review | July 7, 2025
Sharma Montgomery, Senior Vice President of Customer Experience, deep-dives into the details of Fusion Connect's customer-first commitment and how it can improve your business with your own customers.
With New Leadership, Fusion Connect Puts Partners First
TMCnet | April 7, 2025
In an in-person interview with Fusion Connect’s CRO Jim Delis and VP of Partner Development Diane Frazzetta, we learned how the company is reshaping its future by doubling down on the partner channel, customer experience, and long-term relationship-building.
INTERNET TELEPHONY Magazine Names Unified Communications Excellence Award Winners for 2024
TMCnet News | Dec 11, 2024
TMC, a global, integrated media company helping clients build communities via in person and digital marketing campaigns, announced today the winners of the 2024 Unified Communications (News - Alert) Excellence Award, presented by INTERNET TELEPHONY magazine.
Alexander Rublowsky: Leading Marketing Innovation and Growth for Fusion Connect and Its Customers
Success Pitch | September 2024
Alexander Rublowsky, former CMO of Fusion Connect, has been featured in Success Pitchers magazine’s special edition: 2024's Leading CMOs Transforming Business and Marketing. Check out the full feature to learn more about Alex’s vision.
The AI Productivity Boom Is Here—Is Your Company Ready To Seize It?
Forbes | Jan 12, 2024 | Brian Crotty, Forbes Councils Member & former CEO of Fusion Connect
Your employees should use AI tools to make work easier, but you should assure them these tools won't displace them from their jobs.
Microsoft Ignite One Month On: Three Experts Have Their Say
UC Today | December 2023
A month after Microsoft's Ignite flagship event, UC Today asks George Schoenstein, former CMO at Fusion Connect, and two other industry experts to list their biggest takeaways.
It's Time We Revamp Our Productivity Metrics
reworked | October 20, 2023 | By Mary C. Long
Companies have work to do to overcome the challenges of remote work. But dragging workers back to the office is the furthest thing from productive. Brian Crotty, former CEO of Fusion Connect, shares his insight on how to overcome these obstacles.
Which AI Tools Generate the Greatest Productivity Impact?
Spiceworks | October 19, 2023
George Schoenstein, former chief marketing officer of Fusion Connect explains how marketing teams can tap into AI tools to accomplish more in less time with greater accuracy and precision.
UC Round Table: Adding Voice to Microsoft Teams
UC Today | April 25, 2023Industry experts discuss the strategies and challenges of adding voice to Teams, plus whether Operator Connect and direct routing can coexist.
Find Your Place In The AI Productivity Revolution
April 11, 2023 - Forbes Communications Council
George Schoenstein, former SVP of Marketing of Fusion Connect, encourages you strengthen your Generative AI skill set, as opposed to being threatened by it.
Contact Centers Considered Critical for Business Success
Remote Work Solutions | April 7, 2023
The timing of two call center studies prompted an interview with Fusion Connect’s Senior Vice President Customer Operations, Rod Brownridge.
Solving the Microsoft Teams Communication Puzzle
April 5, 2023
Sr. Research Analyst Christopher Brennan is joined by Terry Corder, Fusion Connect's Vice President of Solution Engineering in AVANT's latest podcast. Together, they discuss how to solve the puzzle of using Microsoft Teams for both collaboration and communication.
Enterprise Connect 23: Fusion Connect Talks About Its Automated Microsoft Communication Services
rAVe [PUBS] | March 31, 2023Enterprise Connect 23: Fusion Connect is a Communication Service Provider for Microsoft Automation
rAVe [PUBS] | March 31, 2023Fusion Connect Executive Interview
CrmXchange | March 2023
Sheri Greenhaus, Managing Partner, CrmXchange met with Mario DeRiggi, Fusion Connect’s former Chief Revenue Officer, during Enterprise Connect 2023.
Businesses Willing To Pay Big Bucks for Quality Customer Service
Commerce Times | March 20, 2023
Artificial intelligence and ChatGPT promise to revolutionize customer service automation, but is that what customers really want? What if AI in the CRM stack leads to dissatisfied B2B customers fleeing for better treatment?
Businesses Willing To Pay Big Bucks for Quality Customer Service
CRM Buyer | March 20, 2023
A recent study by Fusion Connect, a global managed communication service provider, revealed that 90% of businesses are willing to pay more for better customer service.
3 Steps to Building a Remote Team That Delivers Excellent Results
CustomerThink, March 15, 2023
Contributed article by George Schoenstein | former SVP of Marketing at Fusion Connect.
How to Deliver Transcendent Customer Service in 3 Simple Steps
March 6, 2023
Rod Brownridge, Senior Vice President Customer Operations at Fusion Connect, shares how companies can prevent customers from switching to a competitor by adequately supporting them in their time of need.
Fusion Connect announces the results of customer experience survey
Posted on MarTech Cube | March 3, 2023
More than one in four companies will jump to a competitor after a single negative experience.
Over 90% of Businesses Willing to Pay More for Better Customer Service, New Fusion Connect Study Reveals
Posted on MarTech Series | February 28, 2023
Fusion Connect announced the results of its customer experience survey, which demonstrate the significant impact even a single negative customer experience can have on businesses.
Customers Pay More on Products and Services if it Means Receiving Great Customer Service
Posted on CustomerZone 360 | February 28, 2023How The Inverted Pyramid Leadership Structure Can Drive Better Results And Empower Employees
January 19, 2023 - Forbes Technology Council
Brian Crotty, former CEO of Fusion Connect, considers placing clients at the top, instead of the C-suite leaders.
Fusion Connect Takes Managed Communications to The Next Level
Channel Vision Magazine | Volume 22 Issue 13 Simple Ways Your Customer Service Can Exceed Even Lofty Expectations
CrmXchange | January, 2023
Contributed article by Rod Brownridge, Senior Vice President Customer Operations at Fusion Connect.
Fusion Connect Expands Its Collaboration Portfolio with the Launch of Operator Connect for Microsoft Teams
December 13, 2022 Fusion Connect, a leading global Managed Communication Service Provider (MCSP), and Microsoft Cloud Solution Provider, now offers Operator Connect for Microsoft Teams, allowing businesses to seamlessly integrate calling capabilities into the leading collaboration platform.
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How the Modern Contact Center Drives Better Results
August 1, 2022 - Call Center Times
Rod Brownridge, Senior Vice President Customer Operations, discusses how the contact center of today and tomorrow gets better results.
Fusion Connect’s Customer Support Team Wins Gold
July 28, 2022 - MarTech360
Fusion Connect named a gold winner in the Customer Service & Support Team Dept of the Year in the 17th Annual 2022 Information Technology World Awards®.
How the Modern Contact Center Can Drive Better Results
July 28, 2022 - Connections Magazine
Rod Brownridge, Senior Vice President Customer Operations, discusses how the modern call center enables a healthy two-way conversation that benefits the company and the customer.