News Articles

Fusion Connect In the News

Featured Story

Fusion Connect Expands Its Collaboration Portfolio with the Launch of Operator Connect for Microsoft Teams

December 13, 2022
Fusion Connect, a leading global Managed Communication Service Provider (MCSP), and Microsoft Cloud Solution Provider, now offers Operator Connect for Microsoft Teams, allowing businesses to seamlessly integrate calling capabilities into the leading collaboration platform.


Featured In…

Fusion Connect & Intrado Reach Strategic Agreement

July 25, 2022
Fusion Connect, a leading provider of managed security and collaboration services, and Intrado Corporation, a global leader in technology-enabled services, have signed an agreement to transition Intrado’s enterprise voice and network clients to a leading set of strategic communication services offered by Fusion Connect.


May 2023
Diane Hutcherson, VP of Direct Sales of Fusion Connect, at Enterprise Connect 2023.



Find Your Place In The AI Productivity Revolution
Find Your Place In The AI Productivity Revolution

April 11, 2023 - Forbes Communications Council
George Schoenstein, SVP of Marketing of Fusion Connect, encourages you strengthen your Generative AI skill set, as opposed to being threatened by it.

Read the Full Article


Contact Centers Considered Critical for Business Success
Remote Work Solutions | April 7, 2023

Terry Corder - Solving the Microsoft Teams Communication Puzzle
Solving the Microsoft Teams Communication Puzzle

April 5, 2023
Sr. Research Analyst Christopher Brennan is joined by Terry Corder, Fusion Connect's Sr. Director of Solution Engineering in AVANT's latest podcast. Together, they discuss how to solve the puzzle of using Microsoft Teams for both collaboration and communication.

Listen Now




Fusion Connect Executive Interview
CrmXchange | March 2023
Sheri Greenhaus, Managing Partner, CrmXchange met with Mario DeRiggi, Fusion Connect’s Chief Revenue Officer, during Enterprise Connect 2023.



3 Steps to Building a Remote Team That Delivers Excellent Results
CustomerThink, March 15, 2023
Contributed article by George Schoenstein | SVP of Marketing at Fusion Connect.

promo-ethernet
How to Deliver Transcendent Customer Service in 3 Simple Steps

March 6, 2023
Rod Brownridge, Senior Vice President of Customer Success at Fusion Connect, shares how companies can prevent customers from switching to a competitor by adequately supporting them in their time of need.

Read the Full Article





Inverted Pyramid Leadership Structure
How The Inverted Pyramid Leadership Structure Can Drive Better Results And Empower Employees

January 19, 2023 - Forbes Technology Council
Brian Crotty, CEO of Fusion Connect, considers placing clients at the top, instead of the C-suite leaders.

Read the Full Article


Fusion Connect Takes Managed Communications to The Next Level
Channel Vision Magazine | Volume 22 Issue 1

3 Simple Ways Your Customer Service Can Exceed Even Lofty Expectations
CrmXchange | January, 2023
Contributed article by Rod Brownridge, Senior Vice President of Customer Success at Fusion Connect.

How the Modern Contact Center Drives Better Results
How the Modern Contact Center Drives Better Results

August 1, 2022 - Call Center Times
Rod Brownridge, Senior Vice President Customer Service, discusses how the contact center of today and tomorrow gets better results.

Read the Full Article


Fusion Connect’s Customer Support Team Wins Gold
Fusion Connect’s Customer Support Team Wins Gold

July 28, 2022 - MarTech360
Fusion Connect named a gold winner in the Customer Service & Support Team Dept of the Year in the 17th Annual 2022 Information Technology World Awards®.

Read the Full Article


How the Modern Contact Center Can Drive Better Results
How the Modern Contact Center Can Drive Better Results

July 28, 2022 - Connections Magazine
Rod Brownridge, Senior Vice President Customer Service, discusses how the modern call center enables a healthy two-way conversation that benefits the company and the customer.

Read the Full Article


Is the Future of Work Still Remote?
Is the Future of Work Still Remote?

July 11, 2022 - Reworked
Recent data shows remote jobs are on the decline in North America. What does that mean for the future of work? George Schoenstein, Senior V.P. of Marketing & Corporate Communications at Fusion Connect, weighs in on three factors driving the future of work.

Read the Full Article


Fusion Connect at #TECHSUPERSHOW 2022

July 1, 2022
Rich Tehrani interviews Diane Hutcherson of Fusion Connect at #TECHSUPERSHOW 2022

Watch on YouTube


Essential Security Strategies For Hybrid And Remote Work
Essential Security Strategies For Hybrid And Remote Work

May 13, 2022 - Forbes Technology Council
We need to start thinking beyond the office, especially when it comes to security. Brian Crotty, CEO of Fusion Connect, discusses key security strategies and solutions.

Read the Full Article


Fusion Connect Promotes LogMeIn, Intelisys Vet to Head of Channel
Fusion Connect Promotes LogMeIn, Intelisys Vet to Head of Channel

Apr 5, 2022 - Channel Futures
After leading regional growth in Eastern U.S., Diane Frazzetta is the new Vice President of Channel and Alliances at Fusion Connect.

Read the Full Article


How Can Companies Stay Secure After A Digital Acceleration? - a Forbes Article by Fusion Connect CEO
How Can Companies Stay Secure After A Digital Acceleration?

Mar 23, 2022 - Forbes Technology Council
As businesses emerge from the pandemic, Brian Crotty, CEO of Fusion Connect, prompts three questions you should ask yourself about which digital solutions to keep, which ones to drop, and which ones to rethink.

Read the Full Article


Four Principles for Business Leaders - a Forbes Article by Fusion Connect CEO
Four Principles for Business Leaders to Follow In the Forever-Hybrid Work Environment

Feb 14, 2022 - Forbes Technology Council
Brian Crotty, CEO of Fusion Connect, gives insight into managing and engaging employees in the new hybrid work environment.

Read the Full Article