Industry Leading GuaranteeService Guarantees

    Customers Are at the Heart of Everything We Do

    The most extensive service guarantees in the industry.

    Matching our best-in-class technology stack.

    Our guarantees are designed to provide peace of mind and ensure a world-class customer experience. These are the industry’s most comprehensive service guarantees covering business voice, internet data services, Unified Communications as a Service (UCaaS), and SD-WAN.

    Customer Satisfaction Guarantee

    Customer Satisfaction Guarantee
    Customers will be satisfied with the quality of our Unified Communications (UCaaS) and SD-WAN services, and any issues will be resolved to their satisfaction, or the customer may cancel the service(s) without penalty.

    Installation Guarantee

    Installation Guarantee
    Fusion Connect will meet the agreed-upon installation date(s) for UCaaS and/or SD-WAN services. If the targets are not met, the customer is credited with one month’s MRC for the service. (Applies to US, Canada, the UK and Australia only.)

    100% Uptime

    100% Uptime Guarantee
    A 100% uptime guarantee for customers who purchase UCaaS with or without SD-WAN. If the services are not up and running 100% of the time, Fusion Connect provides a credit.

    Future-Proof Technology Guarantee

    Future-Proof Technology Guarantee
    Ongoing upgrades to the next generation of UCaaS and SD-WAN technology will be implemented at no additional cost.

    Rate Lock Guarantee

    Rate Lock Guarantee
    Rates for Unified Communications and SD-WAN services will not change for the life of the customer’s contract. (Applies to US, Canada, the UK and Australia only.)

    *For full details and conditions, see the SD-WAN and Voice Services Addendums located at


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