Service Guarantees
Customers Are at the Heart of Everything We Do
The most extensive service guarantees in the industry.
Matching our best-in-class technology stack.
Our guarantees are designed to provide peace of mind and ensure a world-class customer experience. These are the industry’s most comprehensive service guarantees covering business voice, internet data services, Unified Communications as a Service (UCaaS), and SD-WAN.
Customer Satisfaction Guarantee
Customers will be satisfied with the quality of our Unified Communications (UCaaS) and SD-WAN services, and any issues will be resolved to their satisfaction, or the customer may cancel the service(s) without penalty.
Installation Guarantee
Fusion Connect will meet the agreed-upon installation date(s) for UCaaS and/or SD-WAN services. If the targets are not met, the customer is credited with one month’s MRC for the service. (Applies to US, Canada, the UK, and Australia only.)
100% Uptime Guarantee
A 100% uptime guarantee for customers who purchase UCaaS or SD-WAN. If the services are not up and running 100% of the time, Fusion Connect provides a credit.
Future-Proof Technology Guarantee
Ongoing upgrades to the next generation of UCaaS and SD-WAN technology will be implemented at no additional cost.
Rate Lock Guarantee
Rates for Unified Communications and SD-WAN services will not change for the life of the customer’s contract. (Applies to US, Canada, the UK, and Australia only.)
We take pride in our customer-first approach, rooted in the values of innovation, integrity, and customer service.
