Our Service Guarantee

Our Customers Deserve the Best. And They Get It.

Introducing the Most Comprehensive Service Guarantees in the Industry.

Customers are at the heart of everything we do.

Our new guarantees are designed to provide peace of mind and ensure a world-class customer experience. These are the industry’s most comprehensive service guarantees* covering voice and data services, Unified Communications (UCaaS) and SD-WAN.


Customer Satisfaction Guarantee

Customers will be satisfied with the quality of our Unified Communications (UCaaS) and SD-WAN services, and any issues will be resolved to their satisfaction, or the customer may cancel the service(s) without penalty.


Installation Guarantee

Fusion Connect will meet the agreed-upon installation date(s) for UCaaS and/or SD-WAN services. If the targets are not met, the customer is credited with one month’s MRC for the service.


100% Uptime Guarantee

A 100% uptime guarantee for customers who purchase both UCaaS and SD-WAN, or Fusion Connect provides a credit.


Rate Lock Guarantee

Rates for Unified Communications and SD-WAN services will not change for the life of the customer’s contract.


Future-Proof Technology Guarantee

Ongoing upgrades to the next generation of UCaaS and SD-WAN technology will be implemented at no additional cost.

*For full details and conditions, see the SD-WAN and Voice Services Addendums located at www.fusionconnect.com/legal.


Speak with one of our sales representatives.