Our guarantees are designed to provide peace of mind and ensure a world-class customer experience. These are the industry’s most comprehensive service guarantees covering business voice, internet data services, Unified Communications as a Service (UCaaS), and SD-WAN.
Customer Satisfaction Guarantee
Customers will be satisfied with the quality of our Unified Communications (UCaaS) and SD-WAN services, and any issues will be resolved to their satisfaction, or the customer may cancel the service(s) without penalty.
Fusion Connect will meet the agreed-upon installation date(s) for UCaaS and/or SD-WAN services. If the targets are not met, the customer is credited with one month’s MRC for the service.
100% Uptime Guarantee
A 100% uptime guarantee for customers who purchase UCaaS with or without SD-WAN. If the services are not up and running 100% of the time, Fusion Connect provides a credit.
Future-Proof Technology Guarantee
Ongoing upgrades to the next generation of UCaaS and SD-WAN technology will be implemented at no additional cost.
Rate Lock Guarantee
Rates for Unified Communications and SD-WAN services will not change for the life of the customer’s contract
*For full details and conditions, see the SD-WAN and Voice Services Addendums located at www.fusionconnect.com/legal.
Look out for a call or email from our Fusion Connect Business Development Rep.
Our Rep will answer questions and guide you to a service expert based on your business needs.
Our customers are always a number one priority. We are proud to be your leader in Managed Services and support businesses like you.