Fusion Connect Customer Reviews

“Fusion Connect has become a ubiquitous utility that we take for granted. We don’t have to think about it. It’s like a light switch. It turns on and it does what I need it to do. Other providers literally would not offer a bundled package. Providers that sold networks, couldn’t sell phones, and vice versa. Fusion Connect offered the whole package and they also do all the heavy lifting.”

“My duties pull me in many directions, so it is nice to apply my expertise elsewhere, and rely on Fusion Connect, completely, for WiFi.”

“Our [Fusion Connect] Project Manager was really good at managing the provisioning process for us and all of the circuits were installed on time. Once the new circuits were in, the cutover to SD-WAN was seamless.”

“Fusion Connect provided us with the high-speed connectivity we required across multiple locations, at a price we can afford. We cut our costs in half and increased our capacity by 100 percent.”

“I rely on Fusion Connect for their expertise in telecom and call center but I know if I ever need help, Fusion Connect can support us with connectivity, failover, and other services they offer. ”

“In a market where communications services are such a commodity, it's the people that make Fusion Connect such a great company. The order team made it easy to prepare our new circuit requirements and get them ordered, and the implementation team was fantastic. Their support and communications were excellent from start to finish. What a refreshing experience!”

“We rely on and use Fusion services everyday and have not regretted [our] move to their services. Integrating their services with our equipment be it PRI handoff or a data circuit handoff is always super easy.”

“Quick Service Repair & Support Resolution… Auto Attendant went down and calls where forwarded to the failover number and as luck would have it we needed to change that number, the number was changed within 10 minutes… Just a fantastic job on Fusions part. If I were to have an opportunity to recommend you, I'd tell them of our experience and that should convince them that Fusion is the right choice for them.”

“One of the Fusion services we enjoy the most is Fusion Hosted Fax. The implementation is quick and easy and the service is reliable. By using this service we have been able to eliminate most of our costly POTs lines… Getting rid of our costly POTs lines and providing us with a Hosted Fax solution has saved us thousands of dollars per month.”

“We couldn’t afford to go without a phone system during a lengthy switch-over. Fusion Connect offered the shortest implementation and the best price.”

“Fusion Connect delivers enterprise-class solutions and service, without the high price tag. Fusion Connect has become a strategic partner for helping us stay on the cutting edge of communications technology. With Fusion Connect, ports are scheduled ahead of time, we’re informed, and they happen as planned. There is really good communication, and there are no issues with 911 access.”

“The fact that Fusion Connect was able to supply us with pre-programmed phones the next day was a huge help for us. [Fusion’s] quick action went a long way towards ensuring our business continuity plan’s success. ”

“We continue to have a good experience, the phone equipment has held up nicely over the past three years, and we’ve never had one dropped call.”

“As soon as I heard [Partner] were looking for a new voice solution and they wanted to look at aligning more within Microsoft, I immediately introduced Fusion Connect…”

“[Fusion Connect] got all of the phones hooked up and everything done without any interruptions, whatsoever.”

“Loved how easy it is to move from our old phone services to this one [Business Phone Service] seamlessly.”

“Holding down communications costs with Fusion Connect Hosted Voice directly benefits our constituents… ”

“Fusion has a modern approach to integrating legacy system to modern technology. I don't have a down side. Being a customer for many years just moving to a modern view technology. We should be lowering the overall cost of ownership and cleaning up services from older technology.”

“Kudos to Fusion Connect and your great team of savvy salespeople, engineers, service delivery, and support staff. They were super knowledgeable and responsive in getting our call center set up and configured quickly.”

“Our use case for Fusion Connect is a combination of Production and DR Production and in both cases, we are extremely happy with it. We are using more of the contact centre solution for our IVR.”

“The [Fusion Connect Call Center] app is simple to learn for anyone. I added someone yesterday, and from installing the software to taking them on a brief ’tour’ of the features and controls, within 15 minutes they were taking orders.”

“I called with a billing question. The representative helped me with getting my account set up online so that I could get my invoices. She stayed online with me until everything was completed. The easiest and smoothest experience I have had from a company. Fusion is the BEST!!!”

“The customer service was amazing and they asked questions to get further information to help resolve my issue faster. The person I spoke with had amazing customer service and it was an all-around great experience. My fax machine wouldn't allow me to fax out at all, but I could receive things. The technician worked very hard to help and spoke through the issues with me and helped in the best manner. This is the best communication experience we've had through a company in a long time.”

“From beginning to end I have been extremely satisfied with the services provided thus far. Their flexibility in our quoting requirements coupled with their project management of an installation plan that was on an aggressive timeline was appreciated. Having all resources available to collaborate and provide a unique solution, to think out of the box is what I have really appreciated about Fusion. Hundreds of carriers have the technology needed, but many don't know how to deploy it to the customer's satisfaction. Fusion is willing to work on solutions and refine things to try to meet expectations of the customer.”

“We have built a strong partnership over the last year. All fusion teams go out of their way to accommodate RXO. They constantly strive to improve their product offering which helps us provide better services to our internal customers…”

“Our experience with Fusion Connect over the past 10 years illustrates their commitment to industry-leading levels of service, support and customer focus. We gladly recommend them to anyone looking to shift workload into the cloud and transform their business operations.”

“Fusion's solution was able to be impleted with the least amount of effort. Due to our time constraints, the implementation had to be done quickly. [The Fusion Connect team] made this all happen…”

“The sales, implementation, and training teams are awesome, always a pleasure to work with. You can't beat the knowledge, dedication, ability to transfer knowledge and overall customer service of Ashley Cole and Kim Roberts. And when it comes to training, Billy Fisher is excellent as well, very knowledgable and knows how to impart the right amount of information to the right audience.”

“The people from Fusion Connect are the cream of the crop, obviously experts in their field. They are well-seasoned, highly professional, and the most knowledgeable reps available.”

“We have been so happy with the Fusion Connect experience that we have recommended Fusion Connect to other companies.”

“Everyone was super helpful through all the transitions, changes, updates, and on the fly modifications. Couldn’t ask for a better team to help get things working the way you need them to.”

“…[T]he training that was provided through Fusion Connect, too, for [my client]… was a big value as well.”

“The company went out of their way to get any issues that came up quickly resolved to our satisfaction. Our entire experience dealing with Fusion Connect has just been great.”

“Fusion Connect’s transparency and accuracy in invoicing is refreshing. It saves time and money, and it helps several people in our company focus on other important priorities.”

“We experienced no issues. The transition was smooth and we had a very good implementation team from Fusion Connect. Fusion Connect was very knowledgeable, listened to our needs, and came up with a good working plan.”

“I … appreciate Fusion Connect’s responsive customer support team. They make it clear that they really want our business.”

“I needed a copy of our most recent invoice[…] Made that request[…] and within minutes I had it and billed it for payment. Your associates are always professional and efficient. I much appreciate that!”

“There were some bumps during the migration, which is typical of almost any technology change, but the Fusion Connect project team was very proactive and responsive and the service has been working great.”

“We looked at several vendors and found that [Fusion Connect] was the best option because [of their] continuous open line of communications and willingness to help… 100% U.S. Based Tech Support when I need it which is rare. Wide range of service options to meet the different needs of our multiple business locations.”

“Compared to these other well-known communications providers, Fusion Connect’s service and support are far superior. The dedicated support model that Fusion Connect provides gives us immediate access to someone who can resolve our issue or answer our question… When I call Fusion Connect, I know my reps’ names and the fact that they will chase an issue until it’s resolved.”

“I appreciate the expertise Fusion Connect brings, and the broad range of modern products and services available nationwide that help us fulfill our mission, while saving money.”

“Fusions strong point is their customer service. With them I always get fast responses and resolutions. We have 54 rooftops and the telecom services can be headache but Fusion helps us stay on top of everything. When contracts are up they shop the best underlying carrier to help keep our costs down. Without them I would be forced to hire someone just to manage all of our telecom services.”

“We have virtually no issues with our phone and internet services and I can always rely on certain people to be there to help.”