Instructor-led Training

We encourage our customers to complete Fusion Connect products and services training so you can be knowledgeable and confident about your Fusion Connect voice services.

All training is complimentary to our customers. Each instructor hosted 60-minute class is conducted remotely on a conference bridge and online screen-share.

Select a class below to schedule your session.

Recorded Overview Session

Watch previously recorded sessions to learn some basic features of latest products at your leisure.

Fusion NextGen Customer Portal Overview
We're making lots of positive updates to your NextGen Customer Portal to help you easily update and manage your VoIP services. This video displays how Fusion Customer Portal Administrators can access, login, and navigate through your Fusion NextGen Customer Portal.

Fusion NextGen Portal Voice Services/Asset Manager
This video is intended for HOSTED Voice Customers only. Learn how to specifically access Asset Manager from your Fusion NextGen Customer Portal to manage your Hosted Voice Services and features.

How to Use Cisco Webex
Learn how to install and use common features of UCaaS with Webex. Includes creating rooms, holding meetings, video calling, screen sharing, whiteboarding, and more.

Fusion Connect Phone Services Training Series

Desk Phone & Softphone Services

Basic Phone User
Learn how to use your phone and get basic tasks accomplished.
Intermediate Phone User
Learn how to use your phones, access voicemail, and create greetings.
Advanced Phone User
Learn how to use your phones, access voicemail, create greetings, and use the Voice Manager Mobility Tool.
Receptionist Client
Learn how to use the Receptionist Client to monitor user status, make calls, conference, and more.
FusionWorks UC One (formerly MegaPath One)
Learn how to install and use all the features of FusionWorks UC One—including SMS texting, video calling, and screen sharing.
UCaaS with Webex
Learn how to install and use the features of Unified Communications with Webex, including creating teams, holding meetings, video calling, screen sharing, whiteboarding and more.

Specific Phone Features Training

Hunt Group & Auto Attendant
Learn to set up and modify configurations for Hunt Groups and Auto Attendants.
Directories & Speed Dial
Create contacts and push directory configurations.
Audio Conferencing
Administrators learn how to host and monitor conferences.
Instant Call Group & Push-to-Talk
Administrators learn how to set up instant call groups and push-to-talk functions.
Time Schedules
Administrators learn how to create time schedules to pair with advanced features.
Voicemail
Learn how to set up voicemail, greetings, fax, and zero-out configuration.
Fusion Fax
Learn how to manage, send, and receive faxes from an authorized email address or through the Fusion Fax Portal.

Customer Account Portals & Features Training

Customer Portal
Learn how to use the Customer Portal to pay invoices, create support tickets, order additional services, and manage your voice services.
Voice Manager
Learn how use the features of Voice Manager, a robust mobile tool for on-the-go users.

Call Center Training

Call Center Agent
Learn how to manage daily Call Center Queue activities.
Call Center Supervisor
Learn how use the all the features available to Call Center Supervisors, such as changing ACD for agents, monitoring call queues, and more.
Call Center Customer Portal
Administrators learn how to use the Customer Portal to manage your Call Center(s).