As an Administrator, learn how to set up and modify your Call Center queue within your Customer Portal. Coverage includes assigning Agents to Supervisors for monitoring, set inbound queue ringing pattern, configure Routing Policies, Announcements, Status & Statistics, and more.
Topics Covered: Call Center Configuration, Status & Statistics, Announcements
Prerequisite: Customer Portal Training
A representative will contact you within 24 hours to confirm your requested scheduling.