Take care of business by taking care of communications

No matter your industry, doing business depends on effective communication. Today, doing that means more than just picking up a phone. It requires a combination of mobile, VoIP, data and SD-WAN networks, cloud, collaboration platforms, smart conference rooms, and integrated communication infrastructure to make everything come together—plus security for every item on the list. With this much surface area, it also means most businesses have a patchwork of vendors and software to deliver services that everyone expects to work seamlessly and that no one sees as a top IT priority.

We all know that communication problems lead to business problems.

The problems come when technical issues lead to unproductive meetings, poor customer service experiences, an inability to reach key team members when it counts, and so on.

And it’s not easy to get these things right. For example, did you know that your everyday network traffic might be stealing bandwidth from your video and voice traffic? Or that your on-premises phone hardware is well passed its end-of-life date? Or, that new regulations on business texting (SMS/MMS) require you to pre-register before any texts are sent to customers—or face fines and being blocked? Or, that you are paying for software licenses you don’t need?

In other words, communication infrastructure crosses many organizational boundaries and problems can be serious when they appear in the wrong business scenario.

We do our job, so you can do yours

These can be difficult problems to identify and solve. If you are taking these on today, it likely means your talented IT staff is wasting time running down nagging problems that seem esoteric and peripheral to their jobs while taking time away from the important work you hired them to do. (Talented engineers love that, don’t they?)

At Fusion Connect, our focus is building and maintaining communication infrastructure. With over 20,000 customers relying on us every day, chances are we’ve seen your elusive one-in-a-thousand problem a dozen times. We can find it faster because we know what to look for and can solve it or recommend solutions because we’ve been doing it for years for customers of all sizes in all industries.

We are confident enough in our ability to deliver for customers that we offer the industry’s best 100% satisfaction and 100% uptime guarantees. It doesn’t matter how complex your architecture is or how many hardware and software vendors are necessary to deliver your high-quality solution. You have only one relationship with one accountable partner.

Turning your communication infrastructure into an asset

For over a century, having working phone lines has been a prerequisite for doing just about any business. Even as communication infrastructure has proliferated and merged with other aspects of the data network, it still flies under the radar. It’s seen as valuable but not adding value.

So sure, we can help IT manage the network so that communication issues aren’t a liability for the business. But we can also help turn those services into an asset that delivers competitive value. We can work with your system architects to:

Sunset outdated PBX or legacy phone systems by moving them to the cloud

• Transition to modern full-featured communication and collaboration platforms like Microsoft Teams or Cisco Webex – and keep your existing phone numbers
• Integrate advanced communication technologies into business-specific workflows and mission-critical requirements
• Reduce overall costs by negotiating better deals on your Microsoft software licensing
• Connect you to your customers using SMS/MMS texting that complies with new anti-spam regulations
• Ensure (and guarantee) uptime and continuity with redundant systems
• Eliminate finger-pointing and service gaps caused by multi-vendor solutions

Interested in hearing more? Every customer scenario is unique. That’s why we want to hear from you and discuss how we can add value to your organization.

Go here to connect with us. We’ll do a brief needs assessment in person or over email to see if there is a good match for our services.