Fusion Connect Honored with Dual Industry Accolades for Excellence in Cloud Communications and Customer Experience

ATLANTA – July 21, 2025 – Fusion Connect, a leading provider of advanced cloud communications solutions and managed services, has been named the Top Cloud Communications Services Provider of 2025 by Telecom Business Review. The company also earned Gold in Customer Experience and Silver in Product and Services Quality from the renowned MERIT Awards.

This recognition underscores Fusion Connect’s deep-rooted commitment to delivering high-performance, results-driven solutions supported by an experienced team of industry and technology professionals focused on customer success.

“It’s a privilege to be recognized by both Telecom Business Review and the MERIT Awards,” said John Nee, Chief Marketing Officer at Fusion Connect. “These honors are a testament to our team’s dedication to outstanding customer experiences and meaningful business outcomes through our solutions.”

Fusion Connect’s cloud communications platform enables businesses to unify voice, video, messaging, and collaboration tools into a seamless experience—backed by industry-leading SLAs, 24/7 support, and a customer-first approach.

By simplifying communications and enhancing collaboration, Fusion Connect helps companies boost productivity, reduce costs, and improve customer engagement ultimately driving real business results.

Voices from the Ecosystem

"From start to finish, I’ve been extremely satisfied with the service Fusion Connect has provided. Their flexibility with our quoting requirements and the ability to manage an aggressive installation timeline truly stood out. I’ve appreciated the after-hours support, quick access to equipment, and the ability to configure it all seamlessly. It’s clear there’s executive-level involvement, which is essential to me. At the end of the day, this is a relationship business, and Fusion brings together the right people to collaborate, think outside the box, and deliver tailored solutions. Plenty of carriers have the technology, but few know how to deploy it with the customer’s success in mind. Fusion does," shared Tamara Blasi, Enterprise Account Executive at Tritel Communications, Inc.

“There are plenty of providers offering similar services, but Fusion Connect truly stands out. Every time I’ve reached out, their customer service has been exceptional — consistently responsive, helpful, and human. That kind of experience is rare these days, so kudos to Fusion for staying focused on what really matters,” noted Jan Edwards, Director of Operations and Client Services at Network Services, Inc.