Instructor-led Training

We encourage our customers to complete Fusion Connect products and services training so you can be knowledgeable and confident about your Fusion Connect voice services.

All training is complimentary to our customers. Each instructor hosted 60-minute class is conducted remotely on a conference bridge and online screen-share.

Select a class below to schedule your session.

Recorded Overview Session

Watch previously recorded sessions to learn some basic features of latest products at your leisure.

  • Fusion NextGen Customer Portal
    We’re making lots of positive updates to your NextGen Customer Portal to help you easily update and manage your VoIP services.
    Note: This recorded session is intended for VoIP platform customers only.
  • How to Use Cisco Webex
    Learn how to install and use common features of UCaaS with Webex. Includes creating rooms, holding meetings, video calling, screen sharing, whiteboarding, and more.
  • Legacy Customer Portal

    Note: This recorded session is intended for legacy VoIP platform customers that have not been migrated to the NextGen Customer Portal.

Fusion Connect Phone Services Training Series

Desk Phone & Softphone Services

  • Basic Phone User
    Learn how to use your phone and get basic tasks accomplished.
  • Intermediate Phone User
    Learn how to use your phones, access voicemail, and create greetings.
  • Advanced Phone User
    Learn how to use your phones, access voicemail, create greetings, and use the Voice Manager Mobility Tool.
  • Receptionist Client
    Learn how to use the Receptionist Client to monitor user status, make calls, conference, and more.
  • FusionWorks UC One (formerly MegaPath One)
    Learn how to install and use all the features of FusionWorks UC One—including SMS texting, video calling, and screen sharing.
  • UCaaS with Webex
    Learn how to install and use the features of Unified Communications with Webex, including creating teams, holding meetings, video calling, screen sharing, whiteboarding and more.

Specific Phone Features Training

Customer Account Portals & Features Training

  • Customer Portal
    Learn how to use the Customer Portal to pay invoices, create support tickets, order additional services, and manage your voice services.
  • Voice Manager
    Learn how use the features of Voice Manager, a robust mobile tool for on-the-go users.

Call Center Training

  • Call Center Agent
    Learn how to manage daily Call Center Queue activities.
  • Call Center Supervisor
    Learn how use the all the features available to Call Center Supervisors, such as changing ACD for agents, monitoring call queues, and more.
  • Call Center Customer Portal
    Administrators learn how to use the Customer Portal to manage your Call Center(s).