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Instructor-led Training

Complimentary training for our customers.

Each 60-minute class is conducted remotely on a video call with screen-share.

Select a class below to schedule your session.

Desk Phone & Softphone Training

  • UCaaS Phone / Handset Training
    Learn how to use the basic features of your Fusion Connect phones or handsets.
  • UCaaS with Microsoft Teams (User)
    As a Microsoft Teams User, learn how to use Teams calling features via your Teams PC App. This includes Hold/Resume, Transfer calls, Conference calling, how to Park/pick up Parked calls (if applicable), how to create and manage your Teams Voicemail greeting(s), and access your Teams voicemail(s).
  • UCaaS with Webex
    As a WebEx User, learn how to use WebEx calling features via your WebEx PC App. This includes Hold/Resume, Transfer calls, Conference calling, how to create and manage your Fusion Connect Voicemail greeting(s), and access your Fusion Connect voicemail(s).
  • Receptionist Client (for FusionWorks Hosted Voice customers)
    Learn how to use the Receptionist Client to monitor user status, make calls, conference, and more.
  • Hunt Group & Auto Attendant (for Admins only)
    Learn to set up and modify configurations for Hunt Groups and Auto Attendants.
  • Voicemail
    Learn how to set up voicemail, greetings, fax, and zero-out configuration.

Client Account Portals & Features Training

  • Client Portal
    Learn how to use the Client Portal to pay invoices, create support tickets, order additional services, and manage your voice services.
  • Voice Manager
    Learn how use the features of Voice Manager, a robust mobile tool for on-the-go users.
  • Fusion Fax
    Learn how to manage, send, and receive faxes from an authorized email address or through the Fusion Fax Portal.

Call Center Training

  • Call Center Agent
    Learn how to manage daily Call Center Queue activities.
  • Call Center Supervisor
    Learn how use the all the features available to Call Center Supervisors, such as changing ACD for agents, monitoring call queues, and more.
  • Call Center Client Portal
    Administrators learn how to use the Client Portal to manage your Call Center(s).

Recorded Videos

Watch to learn basic features and how-tos at your leisure.

Self-Service Ordering UCaaS w/WebEx and Microsoft Teams Licenses

This video shows how a Fusion Connect Portal Admin can use the Fusion Client Portal to order UCaaS Hosted Voice Services, including WebEx. Also, add to already existing Cloud Service products (such as Microsoft Teams Licenses).

Fusion Connect Client Portal "Overview"
This video displays how Fusion Client Portal Admins can access and navigate through your Fusion Connect Client Portal.

Self-service Tutorials

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