Sales & Support Escalation Paths

For Billing Inquiries, or “Moves, Adds, and Changes” to your current services:
Create Customer Request Ticket

Fusion Connect: 888-301-1721

Legacy Birch: 888-772-4724

Legacy MegaPath: 877-611-6342

Order of escalation contacts:

1. Diana Lauer - Senior Manager of Billing Operations
   Diana.Lauer@fusionconnect.com
   Office: 816-300-1481

   Chris Ehr - Customer Care & Billing Manager
   Chris.Ehr@fusionconnect.com
   Office: 816-300-7016

2. Toby Wyckoff - Director of Customer Care and Billing
   Toby.Wyckoff@fusionconnect.com
   Office: 585-645-0467

3. Rod Brownridge - Vice President of Customer Operations
   Rod.Brownridge@fusionconnect.com
   Office: 703-376-2905
   Mobile: 571-331-8116

Repair Team
Create Fusion Connect Support Ticket

Order of escalation contacts:

1. Hosted Voice Team Lead
   Call: 571-449-2627

2. Hosted Voice Manager
   Call: 571-449-2428

3. Jimmy Berry – Sr. Director of Customer Operations
   Jberry@fusionconnect.com
   Call: 678-370-2976

Repair Team
Create Fusion Connect Support Ticket

Order of escalation contacts:

1. Managed Services Team Lead
   Call: 571-449-2627

2. Managed Services Manager
   Call: 571-449-2428

3. Jimmy Berry – Sr. Director of Customer Operations
   Jberry@fusionconnect.com
   Call: 678-370-2976

Repair Team
Create Fusion Connect Support Ticket

Order of escalation contacts:

1. Traditional Phone Lines (POTs) Team Lead
   Call: 678-214-2125

2. Traditional Phone Lines (POTs) Manager
   Call: 470-481-4682

3. Marc Knight – Director of Customer Operations
   Marc.Knight@fusionconnect.com
   Call: 678-370-2976

Repair Team
Create Fusion Connect Support Ticket

Order of escalation contacts:

1. Access Circuits/Data Team Lead
   Call: 678-486-8051

2. Access Circuits/Manager
   Call: 816-300-1472

3. Marc Knight – Director of Customer Operations
   Marc.Knight@fusionconnect.com
   Call: 678-370-2976

Order of escalation contacts:

1. Please contact your Implementation Coordinator.

2. Trish Devlin - Manager
   tdevlin@fusionconnect.com
   Office: 215-851-9025

   Alessandra Reynoso - Manager
   AReynoso@fusionconnect.com
   Office: 973-638-2127

3. Shawn Baker - Manager
   shawn.barker@fusionconnect.com
   Office: 478-476-1179

   Megan Herrick - Director of Implementation
   megan.herrick@fusionconnect.com
   Office: 470-805-3431

4. Tosha Cornali - Vice President Service Assurance
   tosha.cornali@fusionconnect.com
   Office: 478-405-3812

5. Mark Jeary - Sr. Vice President of Service Delivery & Access Management
   Mark.Jeary@fusionconnect.com
   Mobile: 585-506-8463