Technical Support: 888-301-1721
Create Fusion Connect Support Ticket
For Billing Inquiries, or “Moves, Adds, and Changes” to your current services:
Create Customer Request Ticket
Fusion Connect: 888-301-1721
Legacy Birch: 888-772-4724
Legacy MegaPath: 877-611-6342
Order of escalation contacts:
Diana Lauer - Senior Manager of Billing Operations
Diana.Lauer@fusionconnect.com
Office: 816-300-1481
Chris Ehr - Customer Care & Billing Manager
Chris.Ehr@fusionconnect.com
Office: 816-300-7016
Toby Wyckoff - Director of Customer Care and Billing
Toby.Wyckoff@fusionconnect.com
Office: 585-645-0467
Rod Brownridge - Vice President of Customer Operations
Rod.Brownridge@fusionconnect.com
Office: 703-376-2905
Mobile: 571-331-8116
Repair Team
Create Fusion Connect Support Ticket
Order of escalation contacts:
Hosted Voice Team Lead
Call: 571-449-2627
Hosted Voice Manager
Call: 571-449-2428
Jimmy Berry – Sr. Director of Customer Operations
Jberry@fusionconnect.com
Call: 678-370-2976
Repair Team
Create Fusion Connect Support Ticket
Order of escalation contacts:
Managed Services Team Lead
Call: 571-449-2627
Managed Services Manager
Call: 571-449-2428
Jimmy Berry – Sr. Director of Customer Operations
Jberry@fusionconnect.com
Call: 678-370-2976
Repair Team
Create Fusion Connect Support Ticket
Order of escalation contacts:
Traditional Phone Lines (POTs) Team Lead
Call: 678-214-2125
Traditional Phone Lines (POTs) Manager
Call: 470-481-4682
Marc Knight – Director of Customer Operations
Marc.Knight@fusionconnect.com
Call: 678-370-2976
Repair Team
Create Fusion Connect Support Ticket
Order of escalation contacts:
Access Circuits/Data Team Lead
Call: 678-486-8051
Access Circuits/Manager
Call: 816-300-1472
Marc Knight – Director of Customer Operations
Marc.Knight@fusionconnect.com
Call: 678-370-2976
Order of escalation contacts:
Please contact your Implementation Coordinator.
Trish Devlin - Manager
tdevlin@fusionconnect.com
Office: 215-851-9025
Alessandra Reynoso - Manager
AReynoso@fusionconnect.com
Office: 973-638-2127
Shawn Baker - Manager
shawn.barker@fusionconnect.com
Office: 478-476-1179
Megan Herrick - Director of Implementation
megan.herrick@fusionconnect.com
Office: 470-805-3431
Tosha Cornali - Vice President Service Assurance
tosha.cornali@fusionconnect.com
Office: 478-405-3812
Mark Jeary - Sr. Vice President of Service Delivery & Access Management
Mark.Jeary@fusionconnect.com
Mobile: 585-506-8463