PCI Payment
Easily and securely manage agent-assisted credit card transactions in a PCI-compliant environment.
With rapidly changing work environments, the ability to connect with customers quickly and seamlessly — regardless of your employees’ location — is a top priority. Cloud-based Contact Centers (or, Call Centers) are ideal. They can be deployed and scaled from anywhere, have built-in encryption and monitoring security, contain unmatched features and functionality, and are easy to manage while lowering operational costs.
Features that enable your business to improve customer experience. Faster connect rates, call routing tied to agent experience, omnichannel communication options, and AI-powered self-service tools.
Cloud-based software means the tools are deployed, scaled, and used by your agents from anywhere. No need to support in-house contact center experts and admins.
With CCaaS you don’t have to worry about technology obsolescence. Plus, we provide real-time information about service availability, performance, and security.
Fusion Connect offers three powerful contact center services to meet today’s business needs. Add internet, voice, and collaboration platforms, for a complete solution from one provider – making billing and vendor management easier on you.
Everything in Professional,
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Everything in Professional Plus,
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Optimize staffing and automate scheduling for greater operational efficiency. Intuitive, easy to use, and designed for the modern, work from anywhere, workforce.
Leverage AI and machine learning to extract actionable insights from every customer interaction. Don’t miss an opportunity to improve your customer experience.
Capture agents’ desktop activity during calls. Let synchronized playback of voice and screen recordings provide the context you need for a complete picture of every customer interaction.
Reach out and respond to customers using their preferred communication channel: popular messaging apps, SMS, social media, surveys, and chatbots.
Efficiently evaluate customer interactions and provide agents with actionable feedback.
Help customers, and agents, with an AI-powered knowledge base.
Easily and securely manage agent-assisted credit card transactions in a PCI-compliant environment.
The cost and complexity of supporting an omnichannel call center can be challenging. Our article discusses how CCaaS can streamline your customers services from sales, to support, to basic customer care.
Read the Blog PostImprove your customer experience while reducing costs, with Contact Center solutions from Fusion Connect.
Choose from two advanced Contact Center as a Service (CCaaS) offerings that have feature-rich, end-to-end, and omnichannel capabilities.
With rapidly changing work environments, businesses need:
CCaaS stands for Contact Center as a Service. It’s a cloud-based platform businesses use to cost-effectively operate a highly reliable, feature-rich call center from anywhere.
CCaaS is calling or contact services operated remotely (via the cloud). Businesses purchase seat licenses for agents and supervisors, for sales, support, or other teams, but do not need to buy or maintain hardware or software. Employees can log-in to the system anywhere they have internet access.
Today’s CCaaS offerings are rich in features and packages that move the needle in engaging customers and your workforce.
By using a CCaaS, the technology is future-proof, easy to deploy, scalable to your business needs, and maintained by Fusion Connect.
Flexibility & Functionality
Contact Centers as a Service are future-proof. As technology evolves for AI, Omnichannel, or other new areas, so can your service – helping you stay competitive in your industry.
Advanced features can be deployed quickly across your business locations, and having it cloud-hosted means you minimize the risk of disruptions. It’s always-on wherever there is an internet connection. Should call volume increase, you can add agents quickly with licensing, no additional hardware or infrastructure required.
Security Benefits
Protect your business and customers against data breach with the built-in security features of Fusion Connect CCaaS. These include continuous Intrusion Detection systems, layers of User Authentication and Privilege, internal traffic and server monitoring, and user-controlled data encryption in storage and in transit.
Financial Benefits
Running your own on-premises contact center means you need to think about not only maintaining equipment, but financing for technology upgrades and future growth. Alleviate the worry and reduce capital expenses by using our hosted service.