Every FusionWorks solution includes a suite of company-wide services and the option for add-on services.

Included Services:

CollapseExpandAdministrative Portal

An online portal providing advanced users management, service and feature configuration.

CollapseExpandAnywhere Portal

A portal accessible via phone, enabling employees to use Fixed Mobile Convergence features.

CollapseExpandAudio Conferencing Portal

Provides all employees of the same company a single phone number to dial for access to all audio conferencing bridges.

CollapseExpandAccount and Authorization Codes

Users can assign calls to specific codes for tracking purposes or call authorization.

CollapseExpandBilling Telephone Number

Local Access number that includes 911 provisioning, Directory Listing, Outbound CNAM, and Outbound ANI setup.

CollapseExpandCall Park/Pickup

Suspend a call for an extended period of time to allow another member of the group to retrieve it.

CollapseExpandMusic on Hold

Customize the music your callers hear when a call is held or parked.

CollapseExpandVoice Portal

All-employee access to voicemail and voicemail mailbox settings.

Optional Company Services:

CollapseExpandAudio Conferencing Room

Standalone audio conferencing bridge for use by employees. Employees can schedule a conference call or spontaneously set one up with no reservation.

CollapseExpandAudio Conferencing Room (Large Capacity)

Includes audio conference reservationless bridge toll-free access (moderator pin, participant pin) for up to 200 participants.

CollapseExpandAuto Attendant Service

The system takes calls and delivers them to their destination. This tool includes a customizable menu of options to complete call routing. Advanced service includes additional option selections and holiday schedule.

CollapseExpandHunt Group

Control distribution of incoming calls by determining how you want incoming calls from a central number to hunt for an idle user in the group.

CollapseExpandVoice Mailbox

Standalone voice mailbox that can be used as a shared or secondary mailbox.

CollapseExpandCall Center Service

The Call Center service allows business agents to receive and queue incoming calls from a central phone number. Using this service, a business can establish technical assistance lines, customer support numbers, or order-taking centers. Optional software application available to enhance the call center agent or supervisor experience.

CollapseExpandFax Service

Inbound and outbound electronic faxing service.

Optional DID Services:

CollapseExpandLocal Numbers

Local number for direct inward dialing.

CollapseExpandEnhanced Local Numbers

Local number for direct inward dialing that includes outbound CNAM setup, ANI, and directory listings.

CollapseExpandCNAM – Inbound

Enables inbound caller name to be received by your employees.

CollapseExpandCNAM – Outbound

Enables outbound caller name to be received.

CollapseExpandInternational Toll-Free Numbers

Inbound toll-free calling from select international countries.

CollapseExpandOut-of-Market Numbers

Non-local number for direct inward dialing.

CollapseExpandRemote Call Forwarding

Allows all incoming calls to a telephone number to be re-routed to any other number.

CollapseExpandToll-Free Telephone Numbers

Secure the inbound toll-free numbers you need for your business. International toll-free numbers from select countries also available.

CollapseExpandToll-Free Directory Listing

Registration of a single Toll-Free DID (name and/or number) with the National Registry Database.

Optional Employee Add-ons:

CollapseExpandCall Center Agent

Enables the employee to log in to and receive calls from a Call Center queue. Agents may either be Premium or Standard depending on the type of queue they need to be able to access. Premium agents can log into Premium or Standard Call Queues, but Standard agents can only log into Standard Call Queues.

CollapseExpandCall Center Agent Software

The Call Center Agent Software client provides desktop functionality to the agent including the ability to login/logout, set their personal status, such as call wrap up states or unavailable, and view queue statistics.

CollapseExpandCall Center Supervisor Software

The Call Center Supervisor Software client provides desktop functionality to the supervisor including the ability to monitor queues, view agent status and access call center reports.

CollapseExpandReceptionist Software Client

Fusion offers the option to add a Receptionist Software Client to any Voice or Collaboration Seat, enabling the employee to screen incoming calls, view presence and redirect calls for up to 30 coworkers.