Remote Working Tools & IT Solutions

Cloud PBX (Hosted Voice) helps move your business phone service to the cloud. Empower your team to communicate with customers and colleagues regardless of their location, all from one business number.

• Get one-number calling from any device. No matter where they are calling from, your remote workforce can make calls with the same Caller ID appearing on the recipient’s screens as if you were calling from the same office.
• Make or take calls from anywhere using the company calling plan. Designed to give your team the ability to connect with people on the go, Hosted Voice allows you to use your business number to call from anywhere: Your desk or conference room phone, computer softphone, or smartphone.
• Easy call forwarding for smoother connections. Users can move a call from one device to the other without disconnecting, or redirect calls to a device of their choosing, ensuring your customers get a seamless, professional calling experience.
• Call Recording. Improve your call center management, customer service, and training with inbound and outbound call recording.
• Get voicemails delivered to your inbox. Visual Voicemail with Transcription allows you to receive fax messages and voicemails in your inbox as audio files or transcribed emails.
• Integrates with popular remote working software. Use popular business applications like Salesforce, Zendesk, Netsuite, and Microsoft Dynamics with Hosted Voice.
• Hosted Voice with Unified Communications (UC) offers remote work-friendly communications features such as presence, instant message/chat, video chat, file transfer, and screen sharing
  

See how Hosted Voice changed the remote working game for media company Community Journals.

Premises-based call center solutions are not designed for remote workers. But cloud-based contact centers support work from anywhere and are easy to scale. Fusion’s Contact Center Pro offers one of the best tools for telecommuting with features such as:

• Customizable Automated Call Distribution. Ensure friendly and efficient service to your customers by directing customer call queries to the right queue, with the right priority, and to the right agent wherever they are. Agents simply need access to the UC app which can be downloaded on any device.
• Choice of device. Agents and supervisors can use their choice of device – desk phone or mobile phone with the UC app that gives them additional features such as chat/IM, presence, file share, screen share, and more.
• Web consoles. Supervisors and managers get the features they need to manage agents, escalation options, status, queues, and queued calls all from one web-based dashboard.
• Powerful reporting. Get a 360 view of all your inbound call data in an online portal that can be accessed anytime and anywhere. Generate flexible, real-time, and historical reports with ease.
• Built-in business continuity. In case of a disaster or disruption such as a power outage, calls can be rerouted to alternate locations and remote workers can easily set up in the queue.

See how Alicart kept phone orders flowing when the COVID-19 pandemic hit with the help of the Fusion Connect Call Center.

A secure virtual network is one of the most important tools for remote teams. Fusion Connect’s managed security services and remote working tools enable employees to securely access your corporate network for the documents, files, and apps they need while reducing the business risk associated with remote access.

• Consolidate your office locations onto a single private network with Fusion Connect private networking and security services.
• Retain access to, and recover data and files in case of a disaster.
• Protect corporate data and networks against malicious attacks and costly downtime with Unified Threat Management.
• All Fusion Connect SD-WAN services are fully managed by our team of experts. Enjoy the convenience of having us manage every aspect of your solution including design, deployment, monitoring, and support.
• Off-site employees who need to access sensitive company data and files can do so securely over the internet.
• If your mobile workforce is heavily dependent on VoIP and/or SaaS, Fusion Connect's managed SD-WAN Enterprise ensures calls and other priority, real-time application traffic is routed over the cleanest WAN connection to eliminate dropped calls, choppy sound quality, and echoes.
• Secure connectivity for employees and guests with managed WiFi.

See how James G. Elliott receives a 100% uptime guarantee and 24/7 priority tech support.

Remote Access VPN allows an individual user to connect to a private network from a remote location using an internet-connected computer. It is one of the best tools for remote teams to ensure security.

• Powerful encryption technologies ensure that only authorized users can access your network applications and data files. Off-site employees who need to access sensitive company data and files can do so securely over the internet. Your customers also gain safe and secure access to enterprise data and applications.
• Use your company’s preferred remote working tools anywhere on any device. Employees can securely access the VPN using their choice of device – smartphone, tablet, or desktop. All they need is their network sign-in credentials and they gain full access to corporate resources such as email, internal applications, and data files.
• Fusion Remote Access VPN services work in conjunction with Fusion SD-WAN and MPLS networks and can be fully integrated into the network environment in significantly less time than it takes to build an infrastructure solution.

With a remote workforce, users need to be able to create, access, and share files from anywhere - without compromising your company’s security. Securely connect remote users to a private network so they can function as if they were securely in the corporate office.

• Eliminate the hassle of dealing with encryption devices and complex routing schemes that make a do-it-yourself VPN too complicated, costly, and time-consuming. We fully manage your MPLS networking system for you.
• A next-gen firewall is the first line of defense against network intrusions and threats. Traffic-shaping technology analyzes network flow and enforces access control policies that give your critical applications priority access to the internet.
• Simplify licensing as compared to comparable offerings. Buy one cloud management license per appliance.
• Safeguards network information against malware, viruses, spam, and emerging cyber threats. Anti-phishing protection identifies and blocks attempts to steal sensitive information.
• Application Control blocks and restricts access to risky applications.
• Interactive Reports help network administrators monitor attacks, viruses, and more, as well as identify attack sources and patterns.