Analytics 365 for Microsoft Teams Calling

Why Choose Microsoft Teams Calling Analytics 365?

Real-Time Call Insights
Monitor calls as they happen —track duration, participants, sentiment, and key phrases. Make instant decisions with live dashboards.
AI-Powered Analytics
Our advanced AI engine analyzes speech patterns, tone, and conversation flow to deliver sentiment scores, topic detection, and speaker identification.
User Performance Tracking
Evaluate individual and team performance with detailed metrics —average call time, call frequency, response rates, and more.
Quality Assurance & Coaching
Identify top performers and those who need support. Flag inconsistent or negative call patterns for targeted coaching and training.
Compliance & Security
Stay compliant with industry regulations. TollRingensures all call data is encrypted, stored securely, and accessible only to authorized users.
Integration with Microsoft Teams
Seamlessly integrates into your existing Teams environment —no extra software or complex setup required.
Customizable Dashboards
Build personalized reports and KPIs that matter to your business. Share insights across departments with one-click exports.

Analytics 365 Use Cases

Small business

Busy, multi-tasking staff struggle prioritize call handling during busy periods. Avoid lost business and maintain service by viewing and returning unreturned missed calls.

Sales desk

Manage performance ‘in the moment’. Understand and replicate the habits of your best performers. Motivate staff by displaying individual and team performance in dashboard and wallboard views.

Support desk

Deliver a consistent level of service by understanding your customers, analyzing call patterns, and optimizing resources. Keep staff informed by sharing insight in dashboard and wallboard views.

Highly distributed enterprises

Rate and manage customer service across every part of an organization. Get visibility of unmanaged answer points, remote sites, and hybrid workers.