Note: These archived support documents are for legacy MegaPath Hosted Voice and MegaPath One services purchased before June 14, 2019.
How to Use Star (*) Codes
Feature Access Codes (FAC) (also known as Star (*) Codes) are a convenient means for turning voice features on and off. With FAC codes, you can activate or deactivate features like Call Forwarding Always, Call Forwarding Busy, Call Forwarding No Answer, Do Not Disturb, Last Number Redial, and more. Refer to this code list for instructions.
|Call Forwarding Always – Activation||*72||Activates Call Forwarding Always. All calls to this phone will be forwarded to the designated 10 digit phone number.|
|Call Forwarding Always – Deactivation||*73||Deactivates Call Forwarding Always.|
|Call Forwarding Busy – Activation||*90||Activates Call Forwarding Busy. All calls to this phone will be forwarded to the designated 10-digit number when the phone is busy.|
|Call Forwarding Busy – Deactivation||*91||Deactivates Call Forwarding Busy.|
|Call Forwarding No Answer – Activation||*92||Activates Call Forwarding No Answer. All calls to this phone will be forwarded to the designated 10 digit number when the call is not answered after 3 rings (default setting).|
|Call Forwarding No Answer – Deactivation||*93||Deactivates Call Forwarding No Answer.|
|Calling Line ID Delivery Blocking per Call – Activation||*67||Prevents the display of the Calling Line ID information on a per call basis.|
Note: This feature is only active for one phone call.
|Calling Line ID Delivery per Call – Activation||*65||Allows the display of the Calling Line ID on a per call basis. *Note - this feature is only active for one phone call.|
|Call Park||*68||Parks a call so it can be retrieved from another extension. Parked calls can only be retrieved on extensions that this feature is available on. Parked calls that are not picked up after 45 seconds will ring back to the original phone the call was parked from.|
|Call Park Retrieve||*88||Retrieve or reconnect with a call that is currently parked.|
|Call Pickup||*98||Pick up a call within an assigned Call Pickup group. If more than one phone is ringing, the phone that has been ringing the longest is answered first. Participants for the Call Pickup group are determined by the account administrator.|
|Directed Call Pickup (specific extension)||*97||Pick up a call for another user in the same group.|
|Directed Call Pickup with Barge-in||*33||Barge in on a call to or from another user in the same group. The Barge-in feature is successful only when the second user has only one call. When a user barges in on an answered call, it becomes a three-way call and the one barging in becomes the controller. A tone warns the users that another user is barging in on their call which is configured by the account administrator. The Barge-in Exempt feature will prevent calls being barged in on a per user basis.|
|Do Not Disturb – Activation||*78||Activates the Do Not Disturb feature. When active, the user's phone does not ring and all calls go directly to a "busy treatment" such as Voice Messaging.|
|Do Not Disturb – Deactivation||*79||Deactivates the Do Not Disturb feature.|
|Last Number Redial||*66||Redials the last number dialed.|
|Call Return||*69||Calls the phone number of the last call received.|
|Push to Talk||*50||Point-to-Point intercom between two phones in the same group. Requires setup in Voice Administration by either the administrator or user.|
|Speed Dial 100||*75||Accesses the feature to setup or dial two-digit Speed Dial codes (00 - 99).|
Speed Dial is also programmable in Voice Administration by the user or administrator.
|To program using your phone:|
|Direct Voice Mail Transfer||*55||Transfers a call directly to a voice mailbox without ringing the associated user’s phone.|