MegaPath Archive: Voice Learning Center

Note: These archived support documents are for legacy MegaPath Hosted Voice and MegaPath One services purchased before June 14, 2019.

Administrator Comprehensive Guide for Voice Services

(PDF) A comprehensive guide for Voice Administrators. Learn how to access the MegaPath Customer Portal and Voice Administration to manage various aspects of your account, services and users.

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Administrator Guide for MegaPath Fax Pro - Add User

(PDF)  This administrator's guide explains how to add users to MegaPath Fax Pro.

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Administrator Guide for Transferring Existing Numbers

(PDF) This guide outlines the process for transferring existing phone numbers (from your old provider) to MegaPath.

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Administrator Resources

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How Admins Reset a User's Voicemail PIN

(Article) As the company administrator, you can reset the Voicemail PIN on behalf of a user. Follow these step-by-step instructions.

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How Admins Reset a User's Voice Manager Password

(Article) As the company administrator, you can reset the Voice Manager Password on behalf of a user. Follow these step-by-step instructions.

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Alphabetized Feature Configuration List

(Article) This document is designed as a quick guide to help the Customer Administrator find service configurations using an alphabetized list.

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How Administrators Set Up Push to Talk

(PDF) Learn how to set up and use the Push to Talk function—a point-to-point intercom function.

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How to Audio Conference Using Voice Manager

(PDF) Learn how to Audio Conference using the MegaPath Voice Manager.

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How to Set Up Authorization Codes

(PDF) Learn how to set up authorization codes.

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How to Change Call Recording Settings

(PDF) Learn how to change the settings for Call Recordings.

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Cisco Phones Comparison

(PDF) Compare the features of several Cisco SPA phones. 

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MegaPath SIP Trunking Integration with FreePBX

(PDF) Configuration guide for MegaPath SIP Trunking and FreePBX.

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MegaPath SIP Trunking Integration with FreeSWITCH

(PDF) Configuration guide for MegaPath SIP Trunking and FreeSWITCH.

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MegaPath SIP Trunking Integration with FreeSWITCH with EdgeMarc

(PDF) Configuration guide for MegaPath SIP Trunking and FreeSWITCH with EdgeMarc.

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MegaPath SIP Trunking Integration with Kerio Operator

(PDF) Configuration guide for MegaPath SIP Trunking and Kerio Operator.

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MegaPath SIP Trunking Integration with Kerio Operator with EdgeMarc

(PDF) Configuration guide for MegaPath SIP Trunking and Kerio Operator with EdgeMarc.

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MegaPath SIP Trunking Integration with Cisco UC500

(PDF) Configuration guide for MegaPath SIP Trunking and Cisco UC500.

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MegaPath SIP Trunking Integration with Cisco UC500 with EdgeMarc

(PDF) Configuration guide for MegaPath SIP Trunking and Cisco UC500 with EdgeMarc.

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MegaPath SIP Trunking Integration with Digium SwitchVox

(PDF) Configuration guide for MegaPath SIP Trunking and Digium SwitchVox.

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MegaPath SIP Trunking Integration with FreePBX with EdgeMarc

(PDF) Configuration guide for MegaPath SIP Trunking and FreePBX with EdgeMarc.

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Administrator Guide for Auto Attendant

(PDF) Learn how to configure Auto Attendants.

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How to Configure Your Call Center

(PDF) Learn how to configure your Call Center.

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How to Configure Hold Music for Group

(PDF) Learn how to configure Music On Hold for a group.

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How to Configure Hunt Groups

(PDF) Learn how to configure Hunt Groups.

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How to Customize Hold Music

(PDF) Learn how to set up your custom hold music for callers.

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How to Enable Fax Messaging

(PDF) Learn how to enable fax messaging.

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Enrollment Guides

(Article) List of guides for setting up specific customer-provided phone models.

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Enrollment Guides Upgraded

(Article) List of guides for setting up specific customer-provided phone models.

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Enrollment Guide for Cisco SPA122 ATA

(PDF) How to set up your customer-provided Cisco SPA122 ATA phone.

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Enrollment Guide for Cisco SPA303, SPA504, and SPA509

(PDF) How to set up your customer-provided Cisco phone models SPA303, SPA504, and SPA509.

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Enrollment Guide for Cisco SPA303 & SPA509

(PDF) How to set up customer-provided Cisco SPA303 and SPA509 phones.

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Enrollment Guide for Cisco SPA525

(PDF) How to set up a customer-provided Cisco SPA525 phone.

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Enrollment Guide for Polycom VVX 300 & VVX 400 Series Phones

(PDF) How to set up customer-provided Polycom VVX 300 and VVX 400 series phones.

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Enrollment Guide for Polycom IP 335

(PDF) How to set up a customer-provided Polycom IP 335 phone.

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Enrollment Guide for Polycom IP 450

(PDF) How to set up a customer-provided Polycom IP 450 phone.

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Enrollment Guide for Polycom IP 550 & 560

(PDF) How to set up customer-provided Polycom IP 550 and 560 phones.

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Enrollment Guide for Polycom IP 6000

(PDF) How to set up a customer-provided Polycom IP 6000 phone.

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Enrollment Guide for Polycom IP 650 & 670

(PDF) How to set up customer-provided Polycom IP 650 and 670 phones.

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Enrollment Guide for Polycom IP 7000

(PDF) How to set up a customer-provided Polycom IP 7000 phone.

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Enrollment Guide for Polycom VVX 500 & VVX 600

(PDF) How to set up customer-provided Polycom VVX 500/501 & VVX 600/601 phones.

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How do I Record an Auto Attendant Greeting?

Learn how to record your Auto Attendant greeting.

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I have MegaPath Call Recording, why can't I render video using the UC client?

Video is not currently supported for customers who have MegaPath Call Recording. 

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How do I set up Speed Dial 100?

(PDF) Speed Dial 100 allows you to create up to 100 speed dial numbers. Learn how to configure Speed Dial.

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How do I block external user calls into the UC client?

Block external callers from the Voice Administration area, instead of the Unified Communications client. Read more information.

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Why am I unable to make outbound calls on my UC client?

Enable Caller ID block from the Voice Administration area, instead of the Unified Communications client. Read more information.

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Why am I having difficulty using UC video on my VVX1500 phone?

Check your UC resolution setting to watch video on your Polycom VVX1500 phone.

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How do I set up Voicemail to Email?

Voicemail to Email allows you to receive voicemails as .wav files attached to an email. Learn how to enable Voicemail to Email.

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How do I set up Voicemail Transcription?

Voicemail Transcription allows you to read your voicemail in text, rather than listen to it. Learn how to enable voicemail transcription.

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Get Started with Skype for Business Integration

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MegaPath Voice Glossary

(Article) Read definitions for common voice and data terms.

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Hosted Voice Self-Install Guide

(PDF) This guide is for Administrators who have elected to install MegaPath Hosted Voice on their existing (non-MegaPath) broadband network.

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Hosted Voice Service Implementation

(PDF) MegaPath offers four Hosted Voice service implementation scenarios to suit our customers’ business needs. This document describes them and what you can expect with each.

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How To Use Features

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How to Configure Call Forwarding Options

(Article) Learn how to configure call forwarding options with these step-by-step instructions.

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How to Configure Holiday Schedules

(PDF) Learn to configure holiday schedules for group and user-level services.

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How to Configure Rings to Voicemail

(PDF) Get step-by-step instructions to configure the number of rings before your voicemail greeting is played.

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Router Configuration

(PDF) This document outlines MegaPath’s recommendations for settings that may need to be applied on your firewall or router, in order to ensure MegaPath phone traffic can pass between your network and MegaPath’s.

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How to Configure Time Schedules

(PDF) Learn to configure time schedules for groups.

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How to Configure Voicemail

(PDF) A guide for users to start using voicemail; includes resetting the voicemail PIN, recording name and greetings and retrieving messages.

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How to Create a Common Phone List

(PDF) Administrators learn how to set up and modify a Common Phone List, or Directory.

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How to Enable Audio Conferencing Service

(Article) Learn how to enable Audio Conferencing (conference call) service.

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How to Use Star (*) Codes

(PDF) Refer to this access code list for short-cuts to activate Voice features. Star Codes (also called Feature Access Codes) are a convenient way to turn Voice features on and off.

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How to Configure Instant Group Call

(Article) Learn how to set up an instant call group.

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How to Manage a User Profile

(Article) Learn how to manage a user's profile.

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How to Open Audio Conferencing Bridge

(Article) Learn how the conference Moderator opens an audio conference bridge.

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How to Set Up Advanced Configuration Features

(PDF) Learn how to set Selective Acceptance, Selective Rejection, Call Forwarding Not Reachable, Call Forwarding Selective, Personal Phone List (directory), and other features within Advanced Configuration.

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How to Set Up User Calling Plan

(PDF) Learn how Administrators manage a user's Calling Plan.

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How to Set Up Calling Features

(PDF) Learn how to manage your user's Calling Features, including call forwarding.

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How to Set Up Directed Call Pickup with Barge-In

(Article) Learn how to set up the directed call pickup with barge-in service. 

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How to Set Up & Use Receptionist Console for More Than 30 Users

(PDF) Learn how to set up and use the Receptionist Console features for more than 30 users. 

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Unified Communications

(Article) MegaPath Unified Communications is a powerful tool, supported on mobile phones, tablets, and desktops for Android and iOS.

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How to Use Fax Pro

(video) Watch a short video covering how to use MegaPath's Fax Pro services.

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How to Use MegaPath Anywhere

(PDF) With MegaPath Anywhere, users have a single number for use with any device. Find out how to set up various features. 

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How to Use MegaPath Call Center

(PDF) Get the comprehensive user guide for call center Agents and Supervisors.

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How to Use Moderator Options Via Phone

(Article) Learn how to use the moderator options via your phone.

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How to Use the Voice Communications Toolbar

(PDF) Get started with the MegaPath Voice Communications Toolbar.

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How to Use Unified Communications

(video) Watch a short video covering how to use MegaPath's original Unified Communications tool.

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How To Use Voicemail Menu

(PDF) Become familiar with the MegaPath Voice Mailbox menu by using this guide to menu options. 

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How Your Guests Experience MegaPath One My Room

(video) Watch a short video showing how your guests can experience MegaPath One when invited using the “My Room” collaboration tool.

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Install the MegaPath One Client for Android Devices

(Software) Install the MegaPath One Client for use on your Android phone or tablet.

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Install the MegaPath One Client for iPad

(Software) Install the MegaPath One Client for use on your iPad.

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Install the MegaPath One Client for iPhone

(Software) Install the MegaPath One Client for use on your iPhone.

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Install the MegaPath One Client for Mac

(Software) Install the MegaPath One Client for use on your Mac Desktop.

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Install the MegaPath One Client for Windows

(Software) Install the MegaPath One Client for use on your Windows Desktop.

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Install the Skype for Business Integration Client for Windows

(Software) Install the client that allow you to integrate Skype for Business with MegaPath Voice on your Windows desktop.

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Installing the Voice Communications Toolbar

(software) Install the MegaPath Voice Communications Toolbar to access Hosted Voice features from Outlook and IE.

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User Guide for MegaPath Connector

(PDF) Learn how to use MegaPath Connector.

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Overview of Call Center Premium - Agent Console

(video) View and manage incoming calls, escalate to supervisor, set Availability status, and more.

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Overview of Call Center Premium - Supervisor Console

(video) View status and manage agents, queues, and queued calls; view and manage reports.

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Phone Resources

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Phone Sheet: Cisco SPA302D

(PDF) Start using your Cisco SPA302D cordless phone quickly with this one-page guide.

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Phone Sheet: Cisco SPA303G

(PDF) Start using your Cisco SPA303G phone quickly with this one-page guide.

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Phone Sheet: Cisco SPA509G

(PDF) Start using your Cisco SPA509G phone quickly with this one-page guide.

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Phone Sheet: Cisco SPA525G

(PDF) Start using your Cisco SPA525G phone quickly with this one-page guide.

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Phone Sheet: Polycom SoundPoint IP 335

(PDF) Start using your Polycom IP 335 phone quickly with this one-page guide.

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Phone Sheet: Polycom SoundPoint IP 550/560/650/670

(PDF) Start using your Polycom IP 550, 560, 650 or 670 phone quickly with this one-page guide.

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Phone Sheet: Polycom VVX 1500

(PDF) Start using your Polycom VVX 1500 phone quickly with this one-page guide.

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Phone Sheet: Polycom VVX 300 Series

(PDF) Start using your VVX 300 Series phone quickly with this one-page guide.

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Phone Sheet: Polycom VVX 400 Series

(PDF) Start using your VVX 400 Series phone quickly with this one-page guide.

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Phone Sheet: Polycom VVX 500 & 600 Series

(PDF) Start using your Polycom VVX 500 or 600 Series phone quickly with this one-page guide.

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Phone Tutorial: Cisco 500 Series

(video) View this interactive tutorial to learn how to use all the features of your Cisco SPA509G phone. Also applies to Cisco 303G, and 504G.

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Phone Tutorial: Cisco SPA525G

(video) View this interactive tutorial to learn how to use all the features of your Cisco SPA525G phone.

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Phone Tutorial: Polycom VVX 500 Series

(video) This recording of a live MegaPath training session covers all the basics of using the Polycom VVX 500 Series phone.

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Product Reference Guide for Polycom Phones

(PDF) Compare the features of Polycom SoundPoint IP phones.

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Quick Reference Guide for MegaPath One

(PDF) Use this guide to quickly get started with MegaPath One on your desktop or smart phone. 

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Quick Reference Guide for Receptionist Software

(PDF) Review the basics of the Receptionist software interface and functions.

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Quick Reference Guide for Skype for Business Integration with MegaPath Voice

(PDF) Skype for Business integrates with MegaPath Hosted Voice. See how simple it is to use with this Quick Reference Guide.

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Quick Reference Guide for MegaPath Unified Communications (Android Phone)

(PDF) Learn how to use MegaPath Unified Communications client on your Android phone.

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Quick Reference Guide for MegaPath Unified Communications (Android Tablet)

(PDF) Learn how to use MegaPath Unified Communications client on your Android tablet.

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Quick Reference Guide for MegaPath Unified Communications (iPad)

(PDF) Learn how to use MegaPath Unified Communications client on your iPad.

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Quick Reference Guide for MegaPath Unified Communications (iPhone)

(PDF) Learn how to use MegaPath Unified Communications client on your iPhone.

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Quick Reference Guide for MegaPath Unified Communications (PC)

(PDF) Learn how to use MegaPath Unified Communications client on your PC.

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Quick Start Guide: Polycom IP 450

(PDF) Learn how to install and connect your Polycom SoundPoint IP 450 phone.

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Quick User Guide: Polycom IP 560

(PDF) Learn the basic features and the customization options of your Polycom SoundPoint IP 560 phone.

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How to Record Auto Attendant Greeting

(Article) Learn how to record your Auto Attendant greeting.

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Reference Guide: Faxing With VoIP

(Article) How to troubleshoot fax issues over VoIP.

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Quick Reference Guide for Hosted Voice

(PDF) Review all functions of your phone and the many features of your MegaPath Hosted Voice service.

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Quick Reference Guide for Voice Manager

(PDF) Learn how to use Voice Manager—an advanced tool for managing your voice service and calls when out of the office.

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How to Reset Your Voicemail PIN

(Article) There are two ways two reset your voicemal PIN. Learn them both with these step-by-step instructions.

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Router Setup Guide for ASUS Dark Knight

(PDF) Router configuration guide for ASUS Dark Knight router.

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Router Setup Guide for DLink HD Media Router 2000

(PDF) Router configuration guide for DLink HD Media Router 2000.

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Router Setup Guide for Linksys E2100

(PDF) Router configuration guide for Linksys E2100.

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Router Setup Guide for Linksys E2500

(PDF) Router configuration guide for Linksys E2500.

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Router Setup Guide for Linksys EA4500

(PDF) Router configuration guide for Linksys EA4500.

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How to Set Up "0" Out Voicemail Option

(PDF) Zero Out Voicemail enables you to provide an option for callers to press "0" to exit your voicemail and be directed to another phone number that you specify. Learn how to configure this option by phone and in the Voice Manager.

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How to Set Up Push to Talk

(Article) Learn how to set up and use the Push to Talk function—a point-to point intercom function.

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How to Set Up Speed Dial 100

(Article) Learn how to create up to 100 speed dial numbers.

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How to Set Up the Audio Conference Outlook Plug-In

(PDF) Learn how to set up and use the Outlook-Plugin for Audio Conferencing via the MegaPath Voice Manager.

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How to Set Up & Use Receptionist Console for Up to 30 Users

(PDF) Learn how to set up and use the Receptionist Console features for up to 30 users. 

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SIP Trunking Guides

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FAQs

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Get Started with MegaPath One

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Getting Started

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TeleWorker Brief

(PDF) Learn the requirements and common issues associated with TeleWorker phones—IP phones operating without a MegaPath Voice-certified network device for managing traffic.

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Audio Conferencing Training

(Class) Learn how to host and monitor conferences with Audio Conferencing training. This class is designed for Administrators.

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Call Center Agent Training

(Class) Learn how to manage daily Call Center Queue activities.

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Call Center Customer Portal Training

(Class) Learn how to set up Call Center Queque and more within the Customer Portal. This class is designed for Administrators.

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Call Center Supervisor Training

(Class) Learn how to use all the features available to Call Center Supervisors, such as changing ACD for agents, monitoring call queues, and more.

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Customer Portal Training

(Class) Learn how to use the Customer Portal to manage your Voice services. This class is designed for Administrators.

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Directories & Speed Dial Training

(Class) Learn how to create directories and speed dial contacts. This class is designed for Administrators.

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End-User Training - Advanced

(Class) Learn how to use your phone, access voicemail, set greetings, and use the Voice Manager Mobility Tool.

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End-User Training - Basic

(Class) Learn how to use your phone and accomplish basic calling tasks.

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Fax Pro Training

(Class) Learn how to manage, send, and receive faxes from an authorized email address or through the MegaPath Fax Pro Portal.

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Hunt Group & Auto Attendant Training

(Class) Learn about the Hunt Group and Auto Attendant features of your Voice service. This class is designed for Administrators.

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Instant Call Group & Push-To-Talk Training

(Class) Learn how to set up instant call groups and push-to-talk features. This class is designed for Administrators.

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Receptionist Client Training

(Class) Learn how to use the Receptionist Client to make calls, transfer, conference and more.

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Time Schedule Training

(Class) Learn how to create time schedules that pair with other Voice functions. This class is designed for Administrators.

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Training Video for Polycom VVX 300/301/310/311 Phones

(video) This recording of a live MegaPath training session covers all the basics of using the Polycom VVX 300, 301, 310, and 311 phones.

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Training Video for Polycom VVX 410 Phone

(video) This recording of a live MegaPath training session covers all the basics of using the Polycom VVX 400, 401, 410, 411 phones.

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Introduction to Voice Manager

(video) This short, how-to video describes MegaPath’s Voice Manager service.

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Managing Users Voice Manager Passwords

(video) This short, how-to video explains how Voice Administrators can manage their user's Voice Manager passwords, including reset password.

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How to Use Voice Manager Voicemail Settings

(video) Play this how-to video to learn how administrators can update voicemail settings in MegaPath’s Voice Manager.

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Voice Communications Toolbar Training

(Class) Learn how to install and use the Voice Communications Toolbar.

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Voicemail Training

(Class) Learn how to set up voicemail, greetings, and zero-out configuration.

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Voice Manager Training

(Class) Learn how to use the features of Voice Manager, a robust mobile tool for on-the-go users.

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Uninstall the MegaPath One Outlook Client for Windows

(Software) Download these instructions to uninstall the Outlook client for MegaPath One.

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User Guide for MegaPath Call Recording

(PDF) Get step-by-step procedures and reference information for using MegaPath Call Recording.

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User Guide for MegaPath One for iOS Tablet

(PDF) Learn how to install and use MegaPath One on your Apple Tablet.

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User Guide for MegaPath One My Room Guests

(PDF) Help guests outside your organization use MegaPath One My Room functionality.

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User Guide for MegaPath One on Desktop

(PDF) Learn how to install and use MegaPath One on your desktop Mac or PC.

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User Guide for MegaPath One on iPhone

(PDF) Learn how to install and use MegaPath One on your iPhone.

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User Guide for MegaPath One Outlook Integration on Desktop

(PDF) Learn how to integrate MegaPath One Unified Communications client with Windows Outlook.

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User Guide for Polycom VVX 01 Phone Directories

(PDF) Get step-by-step instructions for managing directories associated with Polycom VVX 01 phones (301, 311, 401, 411, 501, 601).

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User Guide for Skype for Business Integration with MegaPath Voice

(PDF) Learn how Skype for Business integrates with your MegaPath Voice service.

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User Guide for MegaPath Fax Pro

(PDF) Use this simple guide to learn how to use MegaPath Fax Pro.

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User Guide for MegaPath One on Android Phone

(PDF) Learn how to install and use MegaPath One on your Android phone.

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User Guide for MegaPath One on Android Tablet

(PDF) Learn how to install and use MegaPath One on your Android tablet.

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User Guide for MegaPath One SMS Texting

(PDF) Set up your contacts for SMS Texting via MegaPath One.

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Voice Manager Overview Video

(video) An overview of MegaPath’s Voice Manager.

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Voice Support Content

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