Note: These archived support documents are for legacy MegaPath Hosted Voice and MegaPath One services purchased before June 14, 2019.
Hunt Group is a service that allows multiple Users or agents to answer incoming calls from a single line.
Note: Only an Administrator with my.fusionconnect.com administrative permissions will be able to access the Hunt Group configuration.
There are two options for modifying your Hunt Group: first from the Dashboard (high level configuration), and second from the Group Services tab (detailed configuration).
Follow these steps to modify a Hunt Group:
From the Dashboard you can configure:
If the configuration you need to modify is not on the Settings page, click Detailed Services link at the bottom of the page, or click the Group Services tab.