MegaPath Archive: Voice Learning Center

    Note: These archived support documents are for legacy MegaPath Hosted Voice and MegaPath One services purchased before June 14, 2019.

    How to Configure Call Forwarding Options

    Call Forwarding (CF) services help you manage your inbound call flow, depending on whether you are in the office or out, busy, or not able to answer a second incoming call.


    Call Forwarding Always: All calls are forwarded.

    Call Forwarding Busy: Calls are forwarded when you are on the phone.

    Call Forwarding No Answer: Calls are forwarded when you do not answer the phone.

    Note: Advanced Call Forwarding options like Call Forwarding Selective and Not Reachable are configured in Advanced Configuration on the Calling Feature page.

    Phone Options:

    1. Using the menu or soft keys on the phone. Each phone differs slightly in how CF is configured.
    2. Using Star Codes. Star Codes are shortcut codes that make it easy to set your CF using two-digit numeric codes.

    *72: Call Forwarding Always Activation

    *73: Call Forwarding Always Deactivation

    *90: Call Forwarding Busy Activation

    *91: Call Forwarding Busy Deactivation

    *92: Call Forwarding No Answer Activation

    *93: Call Forwarding No Answer Deactivation

    *610: Assign the number of rings before the Call Forwarding No Answer treatment is applied to incoming calls.

    Web Options:

    Voice Manager

    You can set your Call Forwarding Options using the Voice Manager.

    To set your Call Forwarding Always service using the voice Manager, follow these steps:

    1. Log in to your Voice Manager
    2. Click Inbound Call Handling
    3. Select Forward all calls to as your Imbound Call Handling setting.

    Note: If you haven't already configured the forward-to number, click the blue arrow next to Forward all calls to, and enter Forwarding number on the Forward Call page. Click Done when finished.

    Voice Communications Toolbar​

    You can set your CF service in the Voice Communications Toolbar, withhin the Services tab. Once you have configured your Call Forwarded Always service, simply click the Call Forwarding Always icon on the toolbar.