MegaPath Archive: Voice Learning Center

Note: These archived support documents are for legacy MegaPath Hosted Voice and MegaPath One services purchased before June 14, 2019.

How to Use Star (*) Codes

Feature Access Codes (FAC) (also known as Star (*) Codes) are a convenient means for turning voice features on and off. With FAC codes, you can activate or deactivate features like Call Forwarding Always, Call Forwarding Busy, Call Forwarding No Answer, Do Not Disturb, Last Number Redial, and more. Refer to this code list for instructions.

Feature Code Definition Activation/Deactivation
Call Forwarding Always – Activation *72 Activates Call Forwarding Always. All calls to this phone will be forwarded to the designated 10 digit phone number.
  1. Lift the telephone handset, press the speaker button, or the headset button.
  2. Dial the code *72.
  3. Enter the 10-digit phone number forwarding number.
  4. Dial the # key.
  5. You will hear a confirmation message.
Call Forwarding Always – Deactivation *73 Deactivates Call Forwarding Always.
  1. Lift the telephone handset, press the speaker button, or the headset button.
  2. Dial the code *73, then #.
  3. You will hear a confirmation message.
Call Forwarding Busy – Activation *90 Activates Call Forwarding Busy. All calls to this phone will be forwarded to the designated 10-digit number when the phone is busy.
  1. Lift the telephone handset, press the speaker button, or the headset button.
  2. Dial the code *90.
  3. Enter the 10-digit phone number forwarding number.
  4. Dial the # key.
  5. You will hear a confirmation message.
Call Forwarding Busy – Deactivation *91 Deactivates Call Forwarding Busy.
  1. Lift the telephone handset, press the speaker button, or the headset button.
  2. Dial the code *91, then #.
  3. You will hear a confirmation message.
Call Forwarding No Answer – Activation *92 Activates Call Forwarding No Answer. All calls to this phone will be forwarded to the designated 10 digit number when the call is not answered after 3 rings (default setting).
  1. Lift the telephone handset, press the speaker button, or the headset button.
  2. Dial the code *92.
  3. Enter the 10-digit phone number forwarding number.
  4. Dial the # key.
  5. You will hear a confirmation message.
Call Forwarding No Answer – Deactivation *93 Deactivates Call Forwarding No Answer.
  1. Lift the telephone handset, press the speaker button, or the headset button.
  2. Dial the code *93, then #.
  3. You will hear a confirmation message.
Calling Line ID Delivery Blocking per Call – Activation *67 Prevents the display of the Calling Line ID information on a per call basis.

Note: This feature is only active for one phone call.
  1. Lift the telephone handset, press the speaker button, or the headset button.
  2. Dial the code *67.
  3. Dial the phone number you wish to reach.
  4. Dial the # key.
Calling Line ID Delivery per Call – Activation *65 Allows the display of the Calling Line ID on a per call basis. *Note - this feature is only active for one phone call.
  1. Lift the telephone handset, press the speaker button, or the headset button.
  2. Dial the code *65.
  3. Dial the phone number you wish to reach.
  4. Dial the # key.
Call Park *68 Parks a call so it can be retrieved from another extension. Parked calls can only be retrieved on extensions that this feature is available on. Parked calls that are not picked up after 45 seconds will ring back to the original phone the call was parked from.
  1. While on an active call via the handset, speaker, or headset press the Transfer button/soft key.
  2. Dial the code *68.
  3. Dial the extension of the phone the call is to be parked to.
  4. Dial the # key.
  5. You will hear a confirmation message.
Call Park Retrieve *88 Retrieve or reconnect with a call that is currently parked.
  1. Lift the telephone handset, press the speaker button, or the headset button.
  2. Dial the code *88.
  3. You will hear a greeting message.
  4. Dial the extension the call was parked to, then #.
Call Pickup *98 Pick up a call within an assigned Call Pickup group. If more than one phone is ringing, the phone that has been ringing the longest is answered first. Participants for the Call Pickup group are determined by the account administrator.
  1. Lift the telephone handset, press the speaker button, or the headset button.
  2. Dial the code *98, then #.
Directed Call Pickup (specific extension) *97 Pick up a call for another user in the same group.
  1. Lift the telephone handset, press the speaker button, or the headset button.
  2. Dial the code *97.
  3. Dial the extension of the ringing phone.
  4. Dial the # key.
Directed Call Pickup with Barge-in *33 Barge in on a call to or from another user in the same group. The Barge-in feature is successful only when the second user has only one call. When a user barges in on an answered call, it becomes a three-way call and the one barging in becomes the controller. A tone warns the users that another user is barging in on their call which is configured by the account administrator. The Barge-in Exempt feature will prevent calls being barged in on a per user basis.
  1. Lift the telephone handset, press the speaker button, or the headset button.
  2. Dial the code *33.
  3. Dial the extension of the phone that is either ringing or a call is ongoing.
  4. Dial the # key. You will either answer or join the call of the specified extension.
Do Not Disturb – Activation *78 Activates the Do Not Disturb feature. When active, the user's phone does not ring and all calls go directly to a "busy treatment" such as Voice Messaging.
  1. Lift the telephone handset, press the speaker button, or the headset button.
  2. Dial the code *78, then #.
  3. You will hear a confirmation message.
Do Not Disturb – Deactivation *79 Deactivates the Do Not Disturb feature.
  1. Lift the telephone handset, press the speaker button, or the headset button.
  2. Dial the code *79, then #.
  3. You will hear a confirmation message.
Last Number Redial *66 Redials the last number dialed.
  1. Lift the telephone handset, press the speaker button, or the headset button.
  2. Dial the code *66, then #.
Call Return *69 Calls the phone number of the last call received.
  1. Lift the telephone handset, press the speaker button, or the headset button.
  2. Dial the code *69, then #.
Push to Talk *50 Point-to-Point intercom between two phones in the same group. Requires setup in Voice Administration by either the administrator or user.
  1. Lift the telephone handset, press the speaker button, or the headset button.
  2. Dial the code *50.
  3. Dial the desired extension, followed by #.
  4. The dialed extension will need to pick up the call.
  5. An audible beep confirms you have been connected.
Speed Dial 100 *75 Accesses the feature to setup or dial two-digit Speed Dial codes (00 - 99).

Speed Dial is also programmable in Voice Administration by the user or administrator.
To program using your phone:
  1. Lift the telephone handset, press the speaker button, or the headset button.
  2. Dial the code *75, then #.
  3. At the dial tone, enter the two-digit Speed Dial number (00 - 99), followed by the complete 10-digit number to be stored.
  4. Dial the # key. The Speed Dial number is now programmed.
  5. You will hear a confirmation message.
To Use:
  1. Lift the telephone handset, press the speaker button, or the headset button.
  2. Dial the # key, followed by the two-digit Speed Dial number (00 - 99) representing the number you want to dial.
  3. Dial the # key.
Direct Voice Mail Transfer *55 Transfers a call directly to a voice mailbox without ringing the associated user’s phone.
  1. While on an active call via the handset, speaker, or headset press the Transfer button/soft key.
  2. Dial the code *55.
  3. Dial the extension number, then #.
  4. You will hear a confirmation message and your line will hang up.
  5. Transferred caller will now hear the voicemail greeting and will be able to leave a message.