MegaPath Archive: Voice Learning Center

Note: These archived support documents are for legacy MegaPath Hosted Voice and MegaPath One services purchased before June 14, 2019.

How to Configure Hold Music for Group

Music on Hold is configured for the entire group or by department. These settings can be configured:

  • Enable Music On Hold
  • Change Music On Hold message (for external and internal calls)
  • Delete Music On Hold for a Department

To Configure Music On Hold for a Group or Department:

  1. Log in to the Customer Portal 
  2. Select Voice under Services
  3. Select Manage Now (Voice Administration)
  4. Click Group dropdown, and select the (grp_) Group
  5. Click the Group Services tab
  6. Select Music On Hold from the left navigation menu
  7. Configure service as desired
  8. Click Save

To Turn Music On Hold Off/On for a User:

  1. Select a User from the User dropdown (Enterprise home page)
  2. On the Calling Features page, located Music On Hold (Call Control)
  3. Turn On/Off as desired
  4. Click Save

Note: Users can turn hold music on/off via the Voice Manager > Settings > Advanced Configuration (Voice Administration). Once the Advanced Configuration link is clicked, a new browser window opens to the User's Calling Features page.

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