MegaPath Archive: Voice Learning Center

Note: These archived support documents are for legacy MegaPath Hosted Voice and MegaPath One services purchased before June 14, 2019.

Getting Started

Fusion Connect Voice helps companies collaborate and communicate among their employees. Get started quickly with instructor-led training, or use detailed Guides to learn about your service, phone, and voice functions. Install the Voice Toolbar to increase efficiency.

Please call our Voice Support team at 877-611-6342 if you need more help.

Instructor-Led Training

Please contact your Fusion Connect Voice Project Manager or complete a Training Request Form to schedule live, online Voice training with a Fusion Connect instructor. Topics covered include how to get started with your service, using different phone models, managing your users, and completing every-day tasks related to managing your voice service for your company. See the entire curriculum on the Instructor-Led Training page.

 

Important Guides

Administrator’s Comprehensive Guide for Voice Services
Learn how to access the Fusion Connect Customer Portal and Voice Administration to manage various aspects of your account, services and users.

Quick Reference Guide for Hosted Voice
Review all functions of your phone and the many features of your Fusion Connect Hosted Voice service.

Administrator Guide for Transferring Existing Numbers
Use this guide to move phone numbers from your old provider to Fusion Connect.

Hosted Voice Service Implementation
Fusion Connect offers four Hosted Voice service implementation scenarios to suit our customers’ business needs. This document describes them and what you can expect with each.

Hosted Voice Self-Install Guide
This guide is for Administrators who have elected to install Fusion Connect Hosted Voice on their existing (non-Fusion Connect) internet access network.

Advanced Voice Services Configuration
Learn how to set Selective Acceptance, Selective Rejection, Call Forwarding Not Reachable, and other features within Advanced Configuration.

Admin. Guide for Auto Attendant
Learn how to configure Auto Attendants.

Admin. Guide for Hunt Groups
Learn how to configure Hunt Groups.

Reference Guide for Faxing with VoIP
Learn some tips to troubleshoot the rare issue that occurs when faxing over your MegaPath Voice service.

 

 

Logins

Voice Manager Mobility Tool
On-the-go users can manage inbound and outbound calls, location numbers, messaging, call logs, and audio conferencing through this tool that works on smartphones, tablets, and PCs. Log in using your Fusion Connect phone number and the passcode provided by your Administrator.

Fusion Connect Customer Portal
Administrators use the Customer Portal to manage simple user tasks: reset a user’s Voice Manager password and voicemail PIN, swap phones between users, enable and disable features. Download standard and audio conference call records. For credentials, contact the person on the User Details sheet (distributed during on-boarding).

 

 

Advanced Service Changes

To order new lines of services or additional Growth Reserve Numbers, please log in to the Customer Portal.