Fusion Connect’s Frictionless Customer Service Experience Earns Stevie® Award

ATLANTA, June 13, 2022Fusion Connect, a leading provider of managed security and collaboration services, was recently named the winner of a 2022 Bronze Stevie® Award in the Customer Service Team of the Year category in the 20th Annual American Business Awards®.

More than 3,700 nominations from organizations of all sizes and in virtually every industry were submitted this year for consideration in a wide range of categories. Over 230 professionals worldwide participated in the judging process to select this year’s Stevie Award winners.

Fusion Connect enables a connected, secure, and frictionless work environment safeguarding networks, people, and data without impacting reliability or productivity. While the technology and methods have evolved, the goal has remained the same -- to empower clients to create a value added and secure experience for their customers, partners, and employees.

“Today’s clients expect more than they ever have,” said Rod Brownridge, SVP of Customer Experience at Fusion Connect. “They want their customer service experience to be exceptional. They want their problems to be solved quickly and effectively. And they want their experience to be hassle-free. At Fusion Connect, clients are at the heart of everything that we do as individuals, as a team, and as a company. This award shows that we’re on the right path, and we’re excited to keep raising the bar.”

Fusion Connect’s Client Service Team award is validation of the company’s new approach to client service initiated in 2021, which focuses on a five-point client service guarantee. Teams across the company have rallied around ensuring that everything from the initial interaction with a prospective clients through the design and installation of services is seamless and frictionless. The client experience is further enhanced by a dedicated client experience team that manages the ongoing lifecycle of a client’s technology and their relationship with Fusion Connect. They focus on proactively addressing client needs, with the objective of making sure the client’s technology environment and services are resilient, reliable, and secure to help accelerate their growth.

“Fusion Connect has reinvented itself in recent years to better align with evolving client requirements. It continues to enhance its portfolio and go-to-market strategies to provide greater value to businesses amid disruptive economic and socio-demographic market trends,” said Elka Popova, VP of Connected Work Research, ICT at Frost & Sullivan. “It backs up its compelling communications, connectivity and security solutions with robust customer and support services so businesses can maximize the return on their technology investments.”

Nicknamed the Stevies for the Greek word meaning “crowned,” the awards are presented to winners at a gala ceremony at the Marriott Marquis Hotel in New York, June 13, 2022.


About the Stevie Awards
Stevie Awards are conferred in eight programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, the Middle East & North Africa Stevie Awards, The American Business Awards®, The International Business Awards®, the Stevie Awards for Women in Business, the Stevie Awards for Great Employers, and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 12,000 entries each year from organizations in more than 70 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at www.StevieAwards.com.

The American Business Awards are the U.S.A.’s premier business awards program. All organizations operating in the U.S.A. are eligible to submit nominations – public and private, for-profit and nonprofit, large and small.

Sponsors of The 2022 American Business Awards include HCL America, John Hancock Financial Services, Melissa Sones Consulting, and SoftPro.

About Fusion Connect
Fusion Connect turns voice into a valuable digital asset. We deliver a smarter Microsoft Teams experience, ensuring clients are at the forefront of digital transformation. As a leading Microsoft Cloud Solution Provider (CSP), our Cloud Voice solution merges AI and phone call data to redefine enterprise collaboration, and our Licensing service optimizes Microsoft subscriptions to improve business performance. Discover the strategic advantage of innovative Voice and AI technology at www.fusionconnect.com or contact our experts at +1-888-301-1721.

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